Life insurance isn’t just a policy, it’s a promise to protect the people and things you love most. Which is why at Legal & General America, we keep all our promises; from 99% policy payouts for 4,000+ total claims in 2022, to our customer service teams who effectively assist you with a 95% first call resolution rate.
Our promise to you, today and every day, is to be your customer’s first choice for life insurance by delivering innovative solutions created by our versatile and dedicated teams. To do this, we are committed to:
- Shortening cycle times for impaired risks
- Creating high-valued experiences
- Improving engagement and enablement of staff to better serve you
We’re hard at work already, our average cycle time is now 20 days, we’re seeing 33% instant decisions, 53% decisions within 10 days and over 70% lab-free. Our service teams are proud of the 74 in force Net Promoter Score we’ve received from satisfied customers. Stay up to date on our performance by viewing our dashboard here.
As we continue working toward delivering on our promises, we are excited about what’s to come. We’re enabling a future so bright, we gotta wear shades! 😎
