Common Scenarios
A beneficiary calls you to inquire about a plan:
- You conduct a telephonic presentation and enrollment, the 48-hour rule does not apply.
- You schedule an in-home appointment, the 48-hour rule does apply.
A beneficiary approaches your informal event and wants information about the plan:
- You meet with them in the moment, at the event, the 48-hour rule does not apply.
- You schedule an in-home appointment with them, the 48-hour rule does apply.
A beneficiary approaches you at the end of your formal event and wants information about the plan:
- You meet with them in the moment, at the event site, the 48-hour rule does not apply.
- You schedule an in-home appointment with them, the 48-hour rule does apply.
You call a beneficiary from a lead provided by the plan (e.g. cross-sell lead), a Consent to Contact (C2C) card, or are returning a voicemail message:
- You conduct a telephonic presentation and enrollment, the 48-hour rule does not apply.
- You schedule an in-person appointment, the 48-hour rule does apply.
As a general rule, agents should not arrive at a beneficiary's home to conduct a presentation without a Scope of Appointment having been captured at least 48 hours in advance.
Please reach out to your local Sales Leader should you have any questions about the 48-Hour SOA rule.
As always, thank you for your continued partnership!
