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 We've identified a potential data discrepancy that may impact recent Medicare/D-SNP statements. This issue has been escalated, and our team is actively correcting this issue to ensure accurate and timely data processing.
While we resolve this, there may be a slight delay in your commission payments. We understand the impact of this and are committed to minimizing any inconvenience.
Please note that this notification is a precautionary measure, and the data discrepancy may not affect your specific Medicare/D-SNP statements. If you have any concerns or questions, please contact us for assistance.
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Contacts and Additional Resources
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| Question |
Market |
Region |
Contact |
| Channel Sales Representatives |
Medicare, ACA, D-SNP |
Pennsylvania - Southwest |
Tom Campedel Email: Thomas.Campedel@highmark.com Phone: 412-480-7778 |
| Pennsylvania - Northwest |
Bill Glas Email: William.Glas@highmark.com Phone: 412-544-0741 |
| Pennsylvania – Central |
Nicole Sherlock Email: Nicole.Sherlock@highmark.com Phone: 717-348-3269 |
| Pennsylvania - Northeast |
Morgan (Catherman) Graybill Email: Morgan.Catherman@highmark.com Phone: 570-259-4817 |
| Delaware & Pennsylvania – Southeast (Philadelphia Market) |
Dan Mahan Email: Daniel.Mahan@highmark.com Phone: 445-264-7911 |
| Application Status, Benefits, Claims, Prescriptions, and Provider Network Questions |
Medicare |
PA, WV, DE |
Phone: 800-652-9459 (M-F, 8am-4pm) Option 1 (Senior Markets), then Option 1 Email: federalproducer@highmark.com |
| WNY, NENY |
Phone: 844-946-6305 (M-F, 8am-4pm) Option 1 (Senior Markets), then Option 1 Email: albany.liaison@highmark.com |
| ACA |
PA, WV, DE |
Phone: 800-652-9459 (M-F, 8am-4pm) Option 2 (ACA), then Option 1 Email: federalproducer@highmark.com |
| WNY, NENY |
Phone: 844-946-6305 (M-F, 8am-4pm) Option 2 (ACA), then Option 1 Email: federalproducer@highmark.com |
| D-SNP |
PA, DE |
Phone: 888-871-0417 (M-F 8am-5pm) Email: HWCBrokerSupport@highmark.com |
| Onboarding, Annual Certification, and Producer Portal Questions |
Medicare |
PA, WV, DE, WNY, NENY |
Phone: 800-652-9459 (M-F, 8am-4pm) Option 1 (Senior Markets), then Option 2 Email: highmarkseniormarkets@highmark.com |
| ACA |
PA, WV, DE, WNY, NENY |
Phone: 800-652-9459 (M-F, 8am-4pm) Option 2 (ACA), then Option 2 Email: ACASalesSupport@highmark.com |
| D-SNP |
PA, DE |
Phone: 888-871-0417 (M-F 8am-5pm) Email: HWCBrokerSupport@highmark.com |
| Additional Highmark Wholecare Resources |
D-SNP |
PA |
Customer Service: 800-685-5209 D-SNP Website: highmark.com/wholecare/medicare |
| Highmark Producer Portal |
Medicare, ACA |
PA, WV, DE, WNY, NENY |
producer.highmark.com |
| Highmark Consumer Websites |
Medicare, ACA |
Western PA, Northeastern PA |
highmarkbcbs.com |
| Central PA |
myhighmark.com |
| WV |
myhighmark.com |
| DE |
highmarkbcbsde.com |
| WNY |
myhighmark.com |
| NENY |
myhighmark.com |
| D-SNP |
PA |
highmark.com/wholecare/medicare |
| Highmark Integrity Office |
Medicare, ACA, D-SNP |
PA, WV, DE, WNY, NENY |
Phone: 1-800-985-1056 Email: Integrity@highmark.com |
| PA Exchange (Pennie) |
ACA |
PA |
Website: pennie.com Pennie Broker Contact Center: 844-844-4440 Email: brokers@pennie.com |
| DE/WV Exchange |
ACA |
WV, DE |
Website: healthcare.gov Marketplace Broker Call Center: 855-788-6275 |
| New York Exchange |
ACA |
WNY, NENY |
Website: nystateofhealth.ny.gov |
| HealthSherpa |
ACA |
PA, WV, DE, WNY, NENY |
Broker Support: 888-684-1373 Email: agent_support@healthsherpa.com |
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