Action Required: Updated Agents and Brokers MARx User Role
CMS has developed a new user role named “MAPD Agent” that is available through Identity Manager (IDM). All agents and brokers must utilize this new role going forward. CMS is concerned that agents and brokers may be accessing MARx data for non-enrollment related reasons. This new user role will help ensure appropriate access. CMS has provided plans with a strict deadline of March 15, 2025 for all user role updates to be completed.
Existing Agents and Brokers - March 1, 2025 Deadline
Current agents and brokers with MARx access must update their current role from “representative” to “MAPD Agent” no later than March 1, 2025. This will allow Humana sufficient time to reconcile data and provide CMS the information requested by its March 15, 2025 deadline. Agents and brokers that fail to make this change by March 1, 2025 will have their MARx access revoked. No exceptions will be made. Agents and brokers whose access is revoked will require a new request for access through their current process and must select the appropriate user role in IDM.
New Agents and Brokers
Any new agent and broker requests for MARx access must ensure the new user role of “MAPD Agent” is selected in IDM. Failure to make the proper selection will result in your access request being denied.
Please contact Sales Partner Integrity (salesintegrityoversight@humana.com) for any questions.
Thank you,
Sales Parnter Integrity
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