Aries insurance services, a division of URL.
Medicare Offerings
     

Highmark Federal Markets
Multi-Factor Authentication
Is Coming To The
Producer Portal May 6.

Here's How To Sign Up! 
 

In This Edition:

  • Creating Your Multi-Factor Authentication Profile On The Producer Portal Beginning May 6
  • UPDATED D-SNP Agent Support Hours
  • Contacts and Additional Resources

Creating Your Multi-Factor Authentication Profile
On The Producer Portal  Beginning May 6

In an effort to enhance online security, Highmark will implement Multi-factor Authentication (MFA) for the Medicare/ACA Producer Portal beginning May 6.

This critical update to the Producer Portal will impact ALL USERS when logging in for both Medicare and ACA lines of business, and will be required each time you login.

This process will employ unique IDs/passwords that cannot be shared with or used by other users, making the portal even more secure.

FOLLOW THESE SIMPLE STEPS BELOW TO CREATE YOUR INITIAL MFA PROFILE FOR THE PRODUCER PORTAL BEGINNING MAY 6:
 
  1. After clicking the Enter Login Credentials button you will be taken to the new MFA login screen.
  2. You will use your NORMAL PRODUCER PORTAL username and password on this screen. Once confirmed, you will be sent to the MFA sign up screen.
 
  1. You MUST sign up for MFA to maintain access to the Producer Portal. You can sign up via EMAIL or TEXT.
 
  1. After selecting your MFA method, you must enter a valid phone number or email address. NOTE: You do NOT need to use the same email/phone that is linked to your existing Producer Portal account. Also, for phone sign up you MUST use a mobile device.
 
  1. You will then be required to validate your selected method of sign up.
 
  1. If your sign up is successful, you will see this screen:
 
  1. NOTE: If you are inactive for more than 5 minutes during the sign up process, your session will be timed out and you will need to restart the process.
  2. This is purely timeout for your MFA access, and is not timeout for your experience during a member's enrollment application.
 
  1. After successfully completing sign up, you will be taken back to the MFA login screen to repeat the login action once more.
  2. When you click the "Enter Login Credentials" button you will be taken to the new MFA login.
  3. You will use your NORMAL PRODUCER PORTAL username and password on this screen. Once confirmed, you will be sent to the MFA verification screen.
 
  1. You will then receive a 6 digit code via the method that was chosen during initial setup.
 
  1. Once your code is accepted, you will automatically be redirected to the normal post login Line of Business page in the Producer Portal. 
 

UPDATED D-SNP Agent Support Hours


Our D-SNP Agent Support hours are now Monday-Friday, 8am-5pm.

Effective immediately our Highmark Wholecare D-SNP Agent Support hours have been updated to Monday through Friday, from 8:00am to 5:00pm. This update is reflected in the chart below. 

Weekend D-SNP Agent Support hours will return during AEP. 

You can also reach Agent Support via email at AgentSpecialist@highmarkwholecare.com.

 

Contacts and Additional Resources
Question Market Region Contact
Channel Sales Representatives Medicare, ACA,
D-SNP		 Delaware Felicia Anderson
Email: Felicia.Anderson@highmark.com
Phone: 302-416-7961
New York Evan Cominsky
Email: Evan.Cominsky@highmark.com
Phone: 716-658-8653
Pennsylvania - Southwest Tom Campedel
Email: Thomas.Campedel@highmark.com
Phone: 412-480-7778
Pennsylvania - Northwest Bill Glas
Email: William.Glas@highmark.com
Phone: 412-544-0741
Pennsylvania – Central Nicole Sherlock
Email: Nicole.Sherlock@highmark.com
Phone: 717-348-3269
Pennsylvania - Northeast Position open. Please direct all inquiries to the appropriate sales support contact below.
Pennsylvania – Southeast (Philadelphia Market) Jake Conners
Email: Jake.Conners@highmark.com
Phone: 484-598-3068
West Virginia Stephanie Stanley
Email: Stephanie.Stanley@highmark.com
Phone: 304-424-0377
Application Status, Benefits, Claims, Prescriptions, and Provider Network Questions Medicare PA, WV, DE Phone: 800-652-9459 (M-F, 8am-4pm)
Option 1 (Senior Markets), then Option 1
Email: federalproducer@highmark.com
WNY, NENY Phone: 844-946-6305 (M-F, 8am-4pm)
Option 1 (Senior Markets), then Option 1
Email: albany.liaison@bsneny.com
ACA PA, WV, DE Phone: 800-652-9459 (M-F, 8am-4pm)
Option 2 (ACA), then Option 1
Email: federalproducer@highmark.com
WNY, NENY Phone: 844-946-6305 (M-F, 8am-4pm)
Option 2 (ACA), then Option 1
Email: federalproducer@highmark.com
D-SNP PA Phone: 888-871-0417 (NEW! M-F 8am-5pm)
Email: AgentSpecialist@highmarkwholecare.com
Onboarding, Annual Certification, and Producer Portal Questions Medicare PA, WV, DE, WNY, NENY Phone: 800-652-9459 (M-F, 8am-4pm)
Option 1 (Senior Markets), then Option 2
Email: highmarkseniormarkets@highmark.com
ACA PA, WV, DE, WNY, NENY Phone: 800-652-9459 (M-F, 8am-4pm)
Option 2 (ACA), then Option 2
Email: ACASalesSupport@highmark.com
D-SNP PA Phone: 888-871-0417 (NEW! M-F 8am-5pm)
Email: AgentSpecialist@highmarkwholecare.com
Additional Highmark Wholecare Resources D-SNP PA Customer Service: 800-685-5209
D-SNP Website: highmarkwholecare.com/medicare
Highmark Producer Portal Medicare, ACA PA, WV, DE, WNY, NENY producer.highmark.com
Highmark Consumer Websites Medicare, ACA Western PA, Northeastern PA highmarkbcbs.com
Central PA myhighmark.com
WV myhighmark.com
DE highmarkbcbsde.com
WNY myhighmark.com
NENY myhighmark.com
D-SNP PA highmarkwholecare.com
Highmark Integrity Office Medicare, ACA, D-SNP PA, WV, DE, WNY, NENY Phone: 1-800-985-1056
Email: Integrity@highmark.com
PA Exchange (Pennie) ACA PA Website: pennie.com
Pennie Broker Contact Center: 844-844-4440
Email: brokers@pennie.com
DE/WV Exchange ACA WV, DE Website: healthcare.gov
Marketplace Broker Call Center: 855-788-6275
New York Exchange ACA WNY, NENY Website: nystateofhealth.ny.gov
HealthSherpa ACA PA, WV, DE, WNY, NENY Broker Support: 888-684-1373
Email: agent_support@healthsherpa.com
 
This email was sent from the Highmark Senior Markets Sales team. If you have questions, please contact our Broker Services Team at highmarkseniormarkets@highmark.com or call (800) 652-9459.