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| Medicare Offerings |
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Agent Use Only - Confidential |
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West Virginia Medigap Updates
Rate Adjustments:
Annual premium rate adjustments have been approved and will become effective July 1, 2024. West Virginia's new premium rates are effective from 7/1/2024 through 6/30/2025. To view the updated Outline of Coverage (OOC), click here.
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Contacts and Additional Resources
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| Question |
Market |
Region |
Contact |
| Channel Sales Representatives |
Medicare, ACA,
D-SNP |
Delaware |
Felicia Anderson
Email: Felicia.Anderson@highmark.com
Phone: 302-416-7961 |
| New York |
Evan Cominsky
Email: Evan.Cominsky@highmark.com
Phone: 716-658-8653 |
| Pennsylvania - Southwest |
Tom Campedel
Email: Thomas.Campedel@highmark.com
Phone: 412-480-7778 |
| Pennsylvania - Northwest |
Bill Glas
Email: William.Glas@highmark.com
Phone: 412-544-0741 |
| Pennsylvania – Central |
Nicole Sherlock
Email: Nicole.Sherlock@highmark.com
Phone: 717-348-3269 |
| Pennsylvania - Northeast |
Position open. Please direct all inquiries to the appropriate sales support contact below. |
| Pennsylvania – Southeast (Philadelphia Market) |
Jake Conners
Email: Jake.Conners@highmark.com
Phone: 484-598-3068 |
| West Virginia |
Stephanie Stanley
Email: Stephanie.Stanley@highmark.com
Phone: 304-424-0377 |
| Application Status, Benefits, Claims, Prescriptions, and Provider Network Questions |
Medicare |
PA, WV, DE |
Phone: 800-652-9459 (M-F, 8am-4pm)
Option 1 (Senior Markets), then Option 1
Email: federalproducer@highmark.com |
| WNY, NENY |
Phone: 844-946-6305 (M-F, 8am-4pm)
Option 1 (Senior Markets), then Option 1
Email: albany.liaison@bsneny.com |
| ACA |
PA, WV, DE |
Phone: 800-652-9459 (M-F, 8am-4pm)
Option 2 (ACA), then Option 1
Email: federalproducer@highmark.com |
| WNY, NENY |
Phone: 844-946-6305 (M-F, 8am-4pm)
Option 2 (ACA), then Option 1
Email: federalproducer@highmark.com |
| D-SNP |
PA |
Phone: 888-871-0417 (NEW! M-F 8am-5pm)
Email: HWCBrokerSupport@highmark.com NEW! |
| Onboarding, Annual Certification, and Producer Portal Questions |
Medicare |
PA, WV, DE, WNY, NENY |
Phone: 800-652-9459 (M-F, 8am-4pm)
Option 1 (Senior Markets), then Option 2
Email: highmarkseniormarkets@highmark.com |
| ACA |
PA, WV, DE, WNY, NENY |
Phone: 800-652-9459 (M-F, 8am-4pm)
Option 2 (ACA), then Option 2
Email: ACASalesSupport@highmark.com |
| D-SNP |
PA |
Phone: 888-871-0417 (NEW! M-F 8am-5pm)
Email: HWCBrokerSupport@highmark.com NEW! |
| Additional Highmark Wholecare Resources |
D-SNP |
PA |
Customer Service: 800-685-5209
D-SNP Website: highmarkwholecare.com/medicare |
| Highmark Producer Portal |
Medicare, ACA |
PA, WV, DE, WNY, NENY |
producer.highmark.com |
| Highmark Consumer Websites |
Medicare, ACA |
Western PA, Northeastern PA |
highmarkbcbs.com |
| Central PA |
myhighmark.com |
| WV |
myhighmark.com |
| DE |
highmarkbcbsde.com |
| WNY |
myhighmark.com |
| NENY |
myhighmark.com |
| D-SNP |
PA |
highmarkwholecare.com |
| Highmark Integrity Office |
Medicare, ACA, D-SNP |
PA, WV, DE, WNY, NENY |
Phone: 1-800-985-1056
Email: Integrity@highmark.com |
| PA Exchange (Pennie) |
ACA |
PA |
Website: pennie.com
Pennie Broker Contact Center: 844-844-4440
Email: brokers@pennie.com |
| DE/WV Exchange |
ACA |
WV, DE |
Website: healthcare.gov
Marketplace Broker Call Center: 855-788-6275 |
| New York Exchange |
ACA |
WNY, NENY |
Website: nystateofhealth.ny.gov |
| HealthSherpa |
ACA |
PA, WV, DE, WNY, NENY |
Broker Support: 888-684-1373
Email: agent_support@healthsherpa.com |
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| This email was sent from the Highmark Senior Markets Sales team. If you have questions, please contact our Broker Services Team at highmarkseniormarkets@highmark.com or call (800) 652-9459. |
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