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Specialized care that goes—and grows—with members.
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Going on an overseas assignment shouldn’t require rethinking access to care.
As the needs of globally mobile employees evolve, so do expectations around benefits. Today’s members want more than coverage—they want progressive, digitally enabled solutions that work consistently across borders and life stages.
That’s why Blue Cross Blue Shield Global Solutions℠ continues to invest in innovation—expanding our digital health ecosystem to address real, everyday needs while simplifying the international healthcare experience.
By partnering with leading digital health innovators, we’re helping employers and brokers offer benefits that feel more connected, more equitable, and more relevant to how people live and work globally today.
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Family building, parenthood and hormonal health support provided by Carrot.
Now available to members via the Member Portal or mobile app!
Starting a family or managing hormonal health doesn’t pause when someone relocates abroad.
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Part of our expanding digital health ecosystem, Carrot provides comprehensive, culturally sensitive support for fertility, parenthood and hormonal health—so members can move confidently through every stage of life.
Members can get support with:
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Perimenopause & menopause
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Preservation (egg, embryo or sperm freezing)
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Infant care & parenting (ages 0–12)
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Fertility, health & wellness
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Coming July 1, 2026: Muscle and Joint Health Program provided by Sword Health.
As part of our commitment to modernizing global benefits, we’re also expanding digital solutions that support everyday physical well‑being—on a global scale. Our Muscle and Joint Health Program gives members access to Thrive Global, a solution that supports physical well-being across international workforces.
Thrive Global leads members through expert-designed exercises designed to reduce strain, ease discomfort and improve mobility. Members get personalized, whole-body support—right from their phone.
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| Thrive Global is powered by Sword Health, an innovator in AI-powered physical wellness services. |
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Thrive Global provides a complete approach to physical well-being:
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Expert-designed foundation:
Pre-determined exercise pathways developed and validated by Doctors of Physical Therapy form the foundation of the experience.
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AI motion tracking:
Using only the smartphone camera, AI analyzes movement in real time and provides corrective feedback.
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AI personalized movement programs:
AI generates and adapts the experience based on progress and in-session motion data.
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Human oversight for safety:
Musculoskeletal specialists with physiotherapy training are there to support escalation and guide next steps.
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Consistent global support:
Members can access Thrive Global in 150+ countries, using only their smartphone.
Conditions addressed include neck, shoulder, back, knee and elbow pain, plus pre- and post-surgery recovery |
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Real results with Thrive Global
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68%
increase in productivity1
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64%
decrease in depression symptoms2
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up to
70%
reduction in surgery intent3
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Protecting members in uncertainty.Comprehensive healthcare support doesn’t stop at everyday needs—it also means being prepared when the world becomes unpredictable. Political instability, social divides and an increase in natural disasters continue to elevate risk for employees working overseas.
That’s why we partner with global security and crisis response provider Crisis24. Whether a crisis is geopolitical, environmental, medical or security-related, Crisis24 supports your members with a clear, coordinated response plan.
Learn more about our Political Emergency and Natural Disaster (PEND) service. If you don’t have PEND coverage, ask your sales representative how you can add this important layer of protection.
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Simplifying the experience—at every touchpoint.Improving the international healthcare also means removing friction from everyday interactions—so members can get help quickly, more securely, and with less effort. We’ve recently added enhancements that make it even easier for members to access support and manage their benefits.
A faster, more secure way to get help.
The new Message Center in the Member Portal gives members a secure way to get support with their plan, coverage or claims, without relying on email. This improvement helps reduce delays and protect sensitive information. And it makes members’ experience smoother and more efficient.
Key benefits:
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Enhanced security:
All messages stay protected within the Member Portal, eliminating risks associated with email.
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Clear communication:
Each inquiry receives a case number and structured thread, making it easy for members to follow the conversation.
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Faster responses:
Most questions receive answers within 24 hours, helping resolve issues quickly.
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Streamlined experience:
Members can upload documents, review message history and receive notifications when new replies are available.
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An easier way to update missing claim information.To minimize delays and help members resolve pending claims faster, we’ve added a new Member Portal feature. Members can now submit missing claim details directly online. This reduces back and forth emails and speeds up processing.
What’s new.
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Clear “Action Required” indicators:
Claims needing additional information are flagged directly in the portal. |
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Easy document upload:
Members can submit missing details or attachments with a single click.
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Example: If a provider didn’t include a diagnosis, members can add a quick note such as “Visit was for an earache.”
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Confirmation tracking:
After submitting, members receive on-screen confirmation so they know the information has been received. |
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| Contact our
sales team to learn more about our group health plans and services.
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Sources: 1. Areias, Anabela C., Fabíola Costa, Dora Janela, Maria Molinos, Robert G. Moulder, Jorge Lains, Justin K. Scheer, et al. 2023. “Impact on Productivity Impairment of a Digital Care Program for Chronic Low Back Pain: A Prospective Longitudinal Cohort Study.” Musculoskeletal Science and Practice 63 (February): 102709. https://doi.org/10.1016/j.msksp.2022.102709. 2.
Janela D, Costa F, Molinos M, et al. Asynchronous and Tailored Digital Rehabilitation of Chronic Shoulder Pain: A Prospective Longitudinal Cohort Study. Journal of Pain Research. 2022;Volume 15:53-66. https://doi.org/10.2147/jpr.s343308. 3. Surgery Reduction: These figures are based on comparative studies between Sword participants and a control group receiving traditional care.
Blue Cross Blue Shield Global Solutions is the trade name of Worldwide Insurance Services, LLC (Blue Cross Blue Shield Global Solutions Insurance Services in California and BCBS Global Solutions Insurance Services in New York), an independent licensee of the Blue Cross and Blue Shield Association. Blue Cross Blue Shield Global Solutions is a Brand owned by the Blue Cross and Blue Shield Association.
Family planning and hormonal health services are provided by Carrot. Blue Cross Blue Shield Global Solutions assumes no liability and accepts no responsibility for information provided by Carrot and the performance of services by Carrot. Support and information provided through this service does not confirm that any related treatment or additional support is covered under a health plan.
The Muscle and Joint Health Program is provided by Sword Health (“Sword”). Sword is available at no additional cost to Blue Cross Blue Shield Global Solutions members aged 18 and over as part of their health plan benefits. Thrive Global is designed for general wellness, movement guidance, and mobility support and is not intended to diagnose, treat, cure, mitigate, or prevent any medical condition. Blue Cross Blue Shield Global Solutions assumes no liability and accepts no responsibility for information provided by Sword or for the performance of Sword’s services. Support and information offered through this program do not guarantee that any related treatment or additional services are covered under a health plan.
Political Emergency and Natural Disaster Evacuation (PEND) services are provided under a contract with Crisis24. Full terms, conditions and exclusions are contained in the Crisis24 agreement. Blue Cross Blue Shield Global Solutions assumes no liability and accepts no responsibility for information provided by Crisis24 and the performance of the services by Crisis24. Support and information provided through this service does not confirm that any related support is covered under a health plan.
CORP326150-BRK-3/26 |
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This email was sent by: Blue Cross Blue Shield Global Solutions
933 1st Ave King of Prussia, PA, 19406, US
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