We’re pleased to share an update on our business model that reflects our continued growth and commitment to excellent service. In April, we will be expanding our Small Group segment to support clients with up to 200* enrolled employees. What’s important to know is that our core values, service and dedication remains the same – this change simply helps us deliver on them more effectively.
Our Small Group Model
Our sales, product and operational model is set up to handle high volumes, quick-turn arounds and provide you a consistent experience. We value your time and have intentionally designed our longstanding model to support you in the most efficient and effective way possible. Our goal is to make your experience simple, responsive and productive.
Product Offerings
Our product portfolio consists of approximately 190 national plans. These plans were designed to meet the diverse needs of your clients; we have low-cost solutions to support a range of budgets, industries and employee populations. In markets where both funding types are available, we’ll provide a proposal with level funding and fully-insured.
Dedicated Service & Support
Whether you have questions, need service support or want to explore the best options for your clients, our dedicated sales, account management and service teams are with you every step of the way. The Aetna Answer Team supports billing, enrollment, claims and most other service needs, you can reach them at (800) 297-7145.
Technology & Platforms
With our recent launch of Aetna Sales Gateway, you can get a medically underwritten quote back very quickly. We’re excited to bring this technology to your clients with up to 200 enrolled. Get more information here.
What to expect next
As we continue to prepare these changes, we’ll be sharing specific details, including key dates in the coming weeks, look for another communication in early March with more exciting details. It’s important to note that you will not be able to quote any of your clients with 101-200 enrolled until 4/1/2026. Your Small Group Account Manager will begin to deliver 7/1 renewals in April.
We’re excited to bring you an enhanced experience and look forward to working together.
*Starting 7/1 effective dates, Aetna will no longer offer new business medical plan options to groups with 101-200 enrolled in Alabama, Arkansas, Hawaii, Indiana, Montana, North Dakota, New Hampshire, New Mexico, South Dakota, and Vermont headquarter states.
