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When employees can easily navigate their benefits and find the right care, everyone wins — your clients, their teams and you.
We are continuing to upgrade the Aetna HealthSM app, and our latest updates deliver an intuitive design and smarter features.
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- Our enhanced global search and live chat features are designed to help members quickly find answers using plain language. The result: 83% of users find what they need within the top three search results.*
- Our redesigned navigation puts the most-used features front and center — like real-time prior authorization status and deductible tracking. The result: 10% increase in coverage satisfaction and a 2.4 boost in NPS during onboarding.*
- When employees can easily find their ID cards, plan details and support through live-chat, they feel more confident managing their benefits. The result: Fewer questions for HR — and more time for everyone to focus on what matters most.
- Our multichannel welcome program helps employees get started faster. The result: a 13% rise in digital adoption and better long-term health decisions.*
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The takeaway: The upgraded Aetna Health app helps your clients deliver a better benefits experience — one that’s easier, smarter and more impactful.
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