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Medicare Offerings


Thank you for partnering with us during AEP and for your ongoing commitment to our Medicare members. I want to wish you and your families a happy and healthy holiday!



Medicare news


Open Enrollment Period (OEP) starts January 1: Review the do's and don'ts


During the Medicare Advantage OEP, beneficiaries who are enrolled in an MA/MAPD plan have a one-time opportunity to change plans. This election period is not available to those with Original Medicare or those enrolled in a standalone Prescription Drug Plan. How to assist your clients during OEP.


NEW SEP marketing materials available on the Studio


You can customize, download, print and order CMS-compliant SEP materials on the Aetna Medicare Marketing Studio. After you login to the Studio, just click on SEP in the left-hand menu to find the materials below.  


Did you know? Members can pay their monthly premium at their local CVS store

Members can pay their premium in-person at their local CVS store while out running errands or picking up their prescriptions. All coupon books and monthly invoices contain a barcode giving members the ability to pay their premium at most CVS stores. This option is not available at CVS pharmacies within Target® and Schnucks®.



FAQs for premium payment options: Answers to the most common questions members ask


Commission payments start January 4


Commissions for 2021 plans will start generating the first week of January. You can expect the first payment to appear in your bank account starting the week of January 4. To review future payment dates, see the 2021 commission schedule on Producer World.

Learn how we pay commissions


Help your client update their PCP - Call us on their behalf


Don't forget! You can call the Aetna Medicare Broker Services Department at 1-866-714-9301 and select prompt 8 to request certain types of changes and updates, on behalf of your clients who are Aetna members. For example, you can now call to:

  • Update the primary care physician (PCP) we have on file
  • Inquire about a claim or billing issue
  • Change a mailing address, and more

This policy allows you to deliver a more seamless customer service experience to your clients. Here's how to make a request...


Contact us

Broker Services Department holiday hours


Just contact the Aetna Medicare Broker Services Department for help at

1-866-714-9301 or Normal business hours are Monday through Friday from 8 AM – 8 PM ET. Please note: Our office will close early on December 24 and December 31, and we'll be closed on December 25 and January 1, as shown below.

  • December 24: 8 AM - 5 PM ET
  • December 25: Closed
  • December 31: 8 AM - 5 PM ET
  • January 1: Closed



Producer World       Aetna Medicare Marketing Studio


Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance and its affiliates (Aetna). 

SilverScript is a Prescription Drug Plan with a Medicare contract offered by SilverScript Insurance Company. Aetna and SilverScript Insurance Company are part of the CVS Health family of companies.

Prior to engaging in the sale of Aetna Medicare products, producers must be ready to sell, which means certified, contracted, licensed in the applicable states, and appointed by Aetna in accordance with state law. As permitted in certain states, Aetna will order appointments after the first sale. This communication is intended for use by brokers only and is not intended for distribution to Medicare beneficiaries. Any publication or distribution of this communication to unauthorized recipients without Aetna’s approval is prohibited.
We are located at 151 Farmington Ave, Hartford, Connecticut 06156. 
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