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- NEW: Call us on behalf of clients
- Social media training: August 12
- Get a first look at 2021 plans
- Preview 2021 AEP marketing
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- 2021 producer certification
- RSVP for 2021 product training
- Producer Guide update
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Policy update: You can now contact member services on behalf of your clients
Great news! Agents can now call us to request certain types of changes and updates, on behalf of their clients who are Aetna members. For example, you can now call to inquire about a claim or billing issue, to change a mailing address, and more. This new policy will enable you to deliver a more seamless customer service experience to your clients. Here's how to make a request...
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Webinar: Social media 101 + Intro to Facebook marketing
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You'll get the opportunity to learn how to create and manage a business page on Facebook. Plus, learn about the key compliance do’s and don’ts you need to know.
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Get a first look at 2021 plans
You can get a sneak peek at our 2021 Individual Medicare products and expanded footprint.* To preview 2021 plans, which are still pending government approval, visit firstlook.aetna.com and log in with your Producer World username and password.
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Start planning your 2021 AEP marketing campaign
The 2021 Aetna Medicare Marketing Studio preview is now available for you to review. You can use the preview to see what's new for 2021 to start planning your AEP marketing campaigns. As you plan for AEP, you'll also want to keep in mind the key dates below. Remember, you have to be ready-to-sell for 2021 to order.
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Sept. 3: You can start ordering AEP materials.
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Sept. 17: You can begin downloading materials for free.
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Sept. 17: All pre-ordered print and ship materials will start to ship.
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Oct. 1: Direct mail orders will start to arrive in homes.
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Sign up for 2021 product training
Make sure you attend a 2021 product training for all states and markets where you plan to sell this AEP. At these trainings, you'll learn details about our 2021 plan benefits*, our provider and pharmacy networks, competitive advantages, tools and more.
Visit AetnaMedicareAgentTraining.com to find and register for a training.
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Check out the new, improved 2020-2021 Producer Guide
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We made some big changes to the Producer Guide this year. We shortened the guide and updated it's content to better align with the Producer Agreement.
Can't find what you need? You can access additional tools and resources on Producer World.
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Don't forget to complete 2021 producer certification
The 2021 Aetna Medicare producer certification process includes AHIP and only costs $125 — that's a savings of $50 off the retail price! To start our 2021 producer certification process, visit AetnaMedicareProducerCertification.com. Remember, this year, you can certify for MA/MAPD plans and SilverScript PDP products all in one spot.
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Questions? We're here to help
If you have any questions, just contact your local Aetna Medicare broker manager. Or you can contact the Aetna Medicare Broker Services Department at 1-866-714-9301 or brokersupport@aetna.com. Normal business hours are 8 a.m. to 8 p.m., Monday - Friday.
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*Plan designs and service areas described on the First Look site are pending government approval and are therefore subject to change. For producer use only. Confidential and proprietary. Not to be shared with Medicare beneficiaries. Distribution to consumers, other insurers or any other person or company is strictly prohibited and may be grounds for termination of your agreement with Aetna and its affiliates.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance and its affiliates (Aetna).
Prior to engaging in the sale of Aetna Medicare products, producers must be ready to sell, which means certified, contracted, licensed in the applicable states, and appointed by Aetna in accordance with state law. As permitted in certain states, Aetna will order appointments after the first sale. This communication is intended for use by brokers only and is not intended for distribution to Medicare beneficiaries. Any publication or distribution of this communication to unauthorized recipients without Aetna’s approval is prohibited.
We are located at 151 Farmington Ave, Hartford, Connecticut 06156.
©2020 Aetna Inc
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