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Here’s some exciting news about Humana Pharmacy®: J. D. Power has ranked Humana Pharmacy “Highest in Customer Satisfaction with Mail-Order Pharmacies” in a 2015 U.S. Pharmacy StudySM.
For members interested in getting started with Humana Pharmacy.
No need to wait!
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| If your client has enrolled in a Humana Medicare plan where Humana Pharmacy offers preferred cost-sharing, you can educate them about their preferred cost-sharing pharmacy benefit. |
| With our new pre-effective capabilities, a member can call Humana Pharmacy prior to their benefit becoming active. If your client is interested in learning more about Humana Pharmacy, they can call Humana Pharmacy. Humana Pharmacy can provide them with information about their medications, as well as information about pricing. |
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You can also offer them the option of completing the Member Authorization Form (MAF). Agents can access the Member Authorization Form here.
Members have several additional options to sign up for mail delivery: |
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Online: Visit HumanaPharmacy.com/info |
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Call: 1-855-310-5799 |
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Fax*: 1-800-379-7617 or ePrescribe tool |
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Mail*: Mail a 90-day prescription and an order form to:
Humana Pharmacy
P.O. Box 745099
Cincinnati, OH 45274 |
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*If members are starting a new policy, they must wait until their policy becomes active to fill the prescription.
Learn more about Humana Pharmacy on the YouTube channel.
Watch a video to learn what happens at a mail delivery pharmacy after an order is placed, and get a behind-the-scenes look at Humana Pharmacy mail delivery before it reaches a member’s door.
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| Many drug manufacturers and charitable foundations offer prescription drug assistance programs that offer financial assistance to individuals who meet specified eligibility criteria. Specialty pharmacies, like Humana Specialty Pharmacy, offer financial assistance specialists who, upon request, can work with patients to help find and apply for financial assistance that, if eligible, may help cover the cost of specialty medications. |
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If a member is interested in learning more about Humana Specialty Pharmacy, they can call Humana Specialty Pharmacy at 1-800-486-2668, Monday – Friday,
8 a.m. – 8 p.m., and Saturday, 8 a.m. – 6 p.m., Eastern time. Members can also visit HumanaPharmacy.com/Specialty.
Health and wellness over-the-counter (OTC) benefit information |
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Members with health and wellness OTC plan benefits can learn more about how to use their OTC allowance at Humana Pharmacy.
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Please do not reply to this email.
Humana strives to protect your privacy and confidentiality. To find out more about how Humana protects your confidentiality, please see our complete Internet Privacy Statement and our Privacy Practices.
For more information about Humana coverage or the company providing these benefits, please visit Humana.com
Humana is a Medicare Advantage HMO, PPO, PPFS and a stand-alone prescription drug plan (PDP) with a Medicare contract. Enrollment in any Humana plan depends on contract renewal.
Members can expect to receive first time orders within 7 to 10 days. If they don’t—or just want to check on the order—they can call Humana Pharmacy at 1-800-379-0092 (TTY: 711), Monday to Friday, 8 a.m. to 11 p.m., and Saturday, 8 a.m. to 6:30 p.m., Eastern time.
Other pharmacies are available in the Humana network.
Humana Pharmacy received the highest numerical score among mail order pharmacies in the proprietary J.D. Power 2015 U.S. Pharmacy StudySM. Study based on 14,914 total responses, and measures 10 mail order pharmacies. Proprietary study results are based on experiences and perceptions of consumers surveyed May-June 2015. Your experiences may vary. Visit jdpower.com
Humana
500 West Main Street
Louisville, Kentucky 40202
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Legal | Privacy Practices | Internet Privacy Statement
Copyright © 2015 Humana Inc. |
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