Due to a cyber security issue at one of our service providers, Change Healthcare, part of insurer United Health Group’s Optum business, we are experiencing a service disruption along with many other organizations across the health care industry.
Upon learning of Change Healthcare’s security issue and out of an abundance of caution, we shut down connections to their systems. As a result, certain documents, including EOBs, letters, and other benefit and claim correspondence processed through Change Healthcare may not be available to customers on Guardian’s website, and some processes could be delayed.
Since this issue arose, we’ve been working to minimize disruptions to our planholders and their employees as well as to our dental provider community. We have implemented solutions to temporarily deliver all new correspondence by print mail and have provided alternative methods for our dental providers to submit claims, send attachments, and verify eligibility. Also note Change Healthcare is not significantly involved with Guardian’s LTD and Life insurance benefits, and we have put in place a mitigation plan, so there is no impact to customers in those areas.
We are monitoring the situation closely with Change Healthcare and will advise as new information becomes available. We appreciate your partnership.