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Highmark Federal Markets
Builing Our Team for 2024!
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In This Edition:
- Welcome Nicole Sherlock and Jake Conners to our Channel Sales Representative Team!
- Thank You, Kevin Brown, and Happy Retirement!
- Updated Channel Sales Representative Territory Map
- Upcoming Holiday Closures
- 2024 Agent Field Guide
- Important details in PDF: click here
As 2023 rolls into 2024, we have some announcements to make regarding changes to our Channel Sales Representative team.
Please join us as we celebrate these comings and goings!
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Welcome Nicole Sherlock and Jake Conners to our
Channel Sales Representative Team!
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We're pleased to announce Nicole Sherlock has recently joined our team as Channel Sales Representative serving our Central Pennsylvania sales region. We'd like to welcome Nicole to the team!
We'd also like to formally welcome Jake Conners who, as you may know, took a Channel Sales Representative position with our team this past June and has been serving our Southeastern Pennsylvania sales region with great success!
Additional information regarding territory and contact information for both Nicole and Jake, as well as all of our CSRs, can be found below.
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Thank You, Kevin Brown, and Happy Retirement!
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We’d also like to take a moment to recognize our Northeastern Pennsylvania Channel Sales Representative, Kevin Brown. At the end of the year, Kevin will be vacating his position and retiring. Thank you, Kevin, for all of your work over the years. Kevin has been with the Highmark enterprise for close to a decade and will be sorely missed.
In the coming months, we will look to fill this Northeastern Pennsylvania Channel Sales Representative position with an experienced and qualified candidate. If you have any questions in the meantime, or need assistance in the Northeastern Pennsylvania sales region, please do not hesitate to send your inquiry to our highmarkseniormarkets@highmark.com service account and we will ensure you are directed to the appropriate point of contact.
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Updated Channel Sales Representative Territory Map
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The map below represents our team's coverage areas including our newest team members.
Contact information for each CSR can be found in the table at the bottom of this email. To view and download an updated CSR territory guide, click here
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Upcoming Holiday Closures
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As a reminder, in observance of the upcoming holidays, Highmark Senior Markets will be closed on the following dates:
Monday, December 25
Tuesday, December 26
Monday, January 1
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One of our most comprehensive resources, the Agent Field Guide is an excellent source of information about how to do business with Highmark and includes detailed plan information for our products in all of our sales regions. For the most up to date version of this tool, please click the following link:
Click here for the 2024 Agent Field Guide
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Contacts and Additional Resources
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| Question |
Market |
Region |
Contact |
| Channel Sales Representatives |
Medicare, ACA |
Delaware |
Felicia Anderson
Email: Felicia.Anderson@highmark.com
Phone: 302-416-7961 |
| New York |
Evan Cominsky
Email: Evan.Cominsky@highmark.com
Phone: 716-658-8653 |
| Pennsylvania - Southwest |
Tom Campedel
Email: Thomas.Campedel@highmark.com
Phone: 412-480-7778 |
| Pennsylvania - Northwest |
Bill Glas
Email: William.Glas@highmark.com
Phone: 412-544-0741 |
| Pennsylvania – Central |
Nicole Sherlock
Email: Nicole.Sherlock@highmark.com
Phone: 717-348-3269 |
| Pennsylvania - Northeast |
Position open. Please direct all inquiries to the appropriate sales support contact below. |
| Pennsylvania – Southeast (Philadephia Market) |
Jake Conners
Email: Jake.Conners@highmark.com
Phone: 484-598-3068 |
| West Virginia |
Stephanie Stanley
Email: Stephanie.Stanley@highmark.com
Phone: 304-424-0377 |
| Application Status, Benefits, Claims, Prescriptions, and Provider Network Questions |
Medicare |
PA, WV, DE |
Phone: 800-652-9459 (M-F, 8am-4pm)
Option 1 (Senior Markets), then Option 1
Email: PRODEM@highmark.com |
| WNY, NENY |
Phone: 844-946-6305 (M-F, 8am-4pm)
Option 1 (Senior Markets), then Option 1
Email: albany.liaison@bsneny.com |
| ACA |
PA, WV, DE |
Phone: 800-652-9459 (M-F, 8am-4pm)
Option 2 (ACA), then Option 1
Email: PRODEM@highmark.com |
| WNY, NENY |
Phone: 844-946-6305 (M-F, 8am-4pm)
Option 2 (ACA), then Option 1
Email: PRODEM@highmark.com |
| D-SNP |
PA |
Phone: 888-871-0417 (M-F 8am-8pm, Sat/Sun 9am-5pm (closed Sundays May-Sept))
Email: AgentSpecialist@highmarkwholecare.com |
| Onboarding, Training, and Producer Portal Questions |
Medicare |
PA, WV, DE, WNY, NENY |
Phone: 800-652-9459 (M-F, 8am-4pm)
Option 1 (Senior Markets), then Option 2
Email: highmarkseniormarkets@highmark.com |
| ACA |
PA, WV, DE, WNY, NENY |
Phone: 800-652-9459 (M-F, 8am-4pm)
Option 2 (ACA), then Option 2
Email: ACASalesSupport@highmark.com |
| D-SNP |
PA |
Phone: 888-871-0417 (M-F 8am-8pm, Sat/Sun 9am-5pm (closed Sundays May-Sept))
Email: AgentSpecialist@highmarkwholecare.com |
| Additional Highmark Wholecare Resources |
D-SNP |
PA |
Customer Service: 800-685-5209
D-SNP Website: highmarkwholecare.com/medicare |
| Highmark Producer Portal |
Medicare, ACA |
PA, WV, DE, WNY, NENY |
producer.highmark.com |
| Highmark Consumer Websites |
Medicare, ACA |
Western PA, Northeastern PA |
highmarkbcbs.com |
| Central PA |
highmarkblueshield.com |
| WV |
highmarkbcbswv.com |
| DE |
highmarkbcbsde.com |
| WNY |
bcbswny.com |
| NENY |
bsneny.com |
| D-SNP |
PA |
highmarkwholecare.com |
| Highmark Integrity Office |
Medicare, ACA, D-SNP |
PA, WV, DE, WNY, NENY |
Phone: 1-800-985-1056
Email: Integrity@highmark.com |
| PA Exchange (Pennie) |
ACA |
PA |
Website: pennie.com
Pennie Broker Contact Center: 844-844-4440
Email: brokers@pennie.com |
| DE/WV Exchange |
ACA |
WV, DE |
Website: healthcare.gov
Marketplace Broker Call Center: 855-788-6275 |
| New York Exchange |
ACA |
WNY, NENY |
Website: nystateofhealth.ny.gov |
| HealthSherpa |
ACA |
PA, WV, DE, WNY, NENY |
Broker Support: 888-684-1373
Email: agent_support@healthsherpa.com |
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| This email was sent from the Highmark Senior Markets Sales team. If you have questions, please contact our Broker Services Team at highmarkseniormarkets@highmark.com or call (800) 652-9459. |
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