|
brokernews
Your source for Aetna Medicare
broker news and information
|
|
|
|
|
|
|
|
|
Encourage your clients to make their voices heard if they receive the CAHPS® survey
Every March, the Centers for Medicare & Medicaid Services (CMS) begins mailing a survey, called the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. It’s sent to a random sampling of health and prescription drug plan members each year and can ultimately impact our Star Ratings. Click here to learn more.
|
Medicaid disenrollment freeze ends March 31
Soon all states will resume the Medicaid redetermination process. At the beginning of COVID-19, state Medicaid agencies either paused eligibility reviews or stopped disenrollments so those with benefits could keep them. Each state has developed their own plan for when they will resume renewal activities. When engaging your dual clients, remind them to update their contact information with their state Medicaid agency. This will ensure they’ll receive their Medicaid renewal information. Learn more.
|
Sign up to attend an online training for the Aetna Medicare Marketing Studio (Studio
The Studio is your one-stop online tool for Aetna Medicare marketing materials. See schedule (dates and times) and register for an online training to learn more about how the Studio can help you enhance your prospect and member communications. Training begins on March 24 and goes through March 31.
|
Reminder: You can get help from Member Services on behalf of your client
To request help from Member Services on behalf of your client, just call Broker Services at 866-714-9301 and select prompt 8 to transfer to Member Services. You can change a PCP, inquire about a claim or billing issue, update a mailing address and more.
|
|
Coming soon to Think Agent: Portfolio selling!
In mid-April, we're launching a new version of Think Agent, Aetna's electronic enrollment tool, that will make doing business with Aetna even better! Stay tuned for live and on-demand Think Agent trainings with information about these exciting enhancements!
|
Take our survey on plan videos: Your opinion matters!
Did you know that we have plan videos available for most of our MAPD plans? They offer plan-specific data, including benefits and cost information. We believe they're a great resource for both member and prospect, but we'd love to hear your thoughts and how you've been able to use them. Here's the list of plan-specific landing pages where you can find the videos.
Members who pay premiums with recurring payments no longer receive monthly invoice notices
Effective January 2023, members who have recurring payments are no longer receiving monthly invoices. This only applies to those members who are scheduled to pay "on the 10th of the month" (invoice due date) for an "amount due". These members will be treated like members who pay using automatic electronic fund transfer (EFT). Note that members can go to www.aetnamedicare.com/paybill and change their "payment day" and the "amount to be withdrawn" at any time, which will result in the member going back to receiving invoices.
|
Silver Mail to sunset April 3
Silver Mail, the secure messaging tool on the SilverScript portal that’s used for sending applications and submitting correspondence with Broker Services, is retiring April 3. This means you will no longer be able to upload your SilverScript PDP applications through the SilverScript portal. Instead, you will need to use one of the other electronic submission options including Think Agent, fax (1-866-552-6205) or email (EnrollmentVerification@CVSCaremark.com). If using the email option, please remember to encrypt all emails to protect PII/PHI. If you have questions, contact us at BrokerSupport@aetna.com or 866-714-9301.
|
