Changes to producer call lines and new secure emails Producer call line process updates
Starting March 6, 2023, when calling New Business, Inforce or the Service Center about a certificate, you will be prompted to provide a certificate number. Producer authentication will still be required when calling into Foresters.
There will be no changes to the process when calling the Sales Desk.
Secure emails
Effective March 6, 2023, the following types of confidential emails will be sent as secure emails:
1.
Request for agent contact
2.
Emails created based on certificate events
How secure emails work:
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The recipient receives an email link to a secure portal.
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They will follow the link and create a secure password or sign in if they already have one.
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After signing in, the user can access a secure inbox and see the original email and any attachments.
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Users can also respond to the email or send confidential material back to Foresters via the portal.