Some customers may have incorrectly been determined ineligible for APTC when they were automatically renewed into 2023 coverage. 
 

Pennie has fixed this issue, rerun eligibility, and sent a new eligibility notice with updated APTC eligibility. Customers do not need to take any action.

What's Pennie Doing?

• Pennie has already updated 2023 applications for impacted customers and automatically rerun their eligibility for financial savings. Their new eligibility notice has already been delivered into their secure inbox and will also be mailed for customers who prefer paper. No action is required for these customers. 

• Pennie will be conducting outreach to a very small number of customers who may need to take action due to this issue.  These are customers who have already made changes to their application or enrollment status and as a result may have already addressed the issue.  Email and phone outreach will be conducted in the coming days. 

Need Help?
Call 1-844-844-4440 to reach Pennie Assister and Broker Support team.