We’re celebrating!
For the third year in a row, Geisinger Health Plan (GHP) ranked best among commercial health plans in Pennsylvania for member satisfaction in J.D. Power’s 2022 U.S. Commercial Member Health Plan Study.
In its third consecutive win, GHP earned a 17-point increase year-over-year. The study examines several key factors, including:
- Cost
- Coverage and benefits
- Customer service
- Information and communication
- Provider choice
And this year, Geisinger rated higher in all of these areas than the previous year.
The 2022 study was conducted among commercial HMO, PPO and POS health plan members drawn from online panels. Results are based on responses across 147 health plans in 22 market-based U.S. regions as identified in the 2022 study. Of the 147 plans evaluated, 139 are eligible for ranking.
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