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brokernews
Your source for Aetna Medicare broker news and information
February 10, 2022
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What you need to know
Plan ahead: The Ascend Virtual Sales Office app will be discontinued on March 31
Get trained on the new Think Agent enrollment tool
Sales & marketing info
CMS subsidy changes on two SilverScript PDPs
Retail events can expand your business year-round
Compliance info
Learn about the Special Enrollment Period (SEP) for disasters/emergencies
Compliance Connection newsletter
Member retention
Open Enrollment Period (OEP) retention tips
Share your feedback
Complete survey on enrollment kits - Chance to get a $5 Amazon code
Sign up for in-depth survey opportunities
Helpful links
2022 plan information
2022 sales & marketing materials
Member resources
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Plan ahead: The Ascend Virtual Sales Office app will be discontinued on March 31
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Get trained on the new Think Agent enrollment tool
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CMS subsidy changes on two SilverScript PDPs
For 2022, CMS changed how much they subsidize monthly premiums for two different SilverScript PDPs. This impacts:
- The SilverScript Smart Rx plan - This plan will not receive any premium subsidy in 2022.
- The SilverScript Plus plan - This year, the subsidy for this plan may be significantly lower in some Medicare regions. Beneficiaries who receive Extra Help (Low Income Subsidy or LIS) may have an increase in premium of up to $23 more per month than they did in 2021, based on their LIS level and location.
For more information, please check out:
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Looking for leads to fill your prospect pipeline?
Hosting a retail event can be your ticket to new leads and it's a great way to meet people in your local community. To book a retail event, reach out to your Broker Manager or submit a request yourself through the Think Agent app.
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When can you use a disaster/emergency Special Enrollment Period (SEP)?
A disaster/emergency SEP is only applicable to those beneficiaries who were prevented from enrolling during a given election period due to a declared disaster or emergency.
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CMS strictly limits when the disaster/emergency SEP may be used. To qualify for this SEP the enrollee:
- Must have had a valid election period during the time of the declared disaster/emergency; and
- Must have been unable to elect a plan due to the disaster/emergency.
If these two conditions are not met, the enrollee may not enroll with this SEP.
See examples of disaster/emergency SEP’s.
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compliance connection
Do you know the answers to these questions?
- Who can enroll during the Medicare Advantage OEP?
- Why should clients share their medication list when enrolling?
Find the answers here.
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Open Enrollment Period (OEP) retention tips
Below are a few tips to help you retain your members through OEP:
- Create easy-to-use materials to share with members. Just visit the Aetna Medicare Marketing Studio and select the 'Retain Your Business' section to see what’s available. You can download items in PDF format for free or pay to have them printed. They are personalized with your contact information.
- Contact your members early during OEP. Ask questions such as “Do you have your Aetna member ID card” and “Are you able to get your prescriptions filled?”
- Encourage your clients to attend an online member meeting. Welcome new members and help educate your clients about their 2022 plan. Members and prospects can locate meetings in their area on aetnamedicare.com.
For more retention tips, check out Aetna’s Retention Playbook.
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Take the survey, share your opinion and earn a $5 Amazon code
We want to hear from you about our sales kits. As a thank you, the first 500 brokers will receive a $5 Amazon gift code by email a few days after completing the survey.
To aid you in answering the survey questions, you may find it helpful to have a copy of a 2022 sales kit on hand for reference.
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Additional survey opportunities: Did you host or lead a sales seminar, live or virtual, during AEP?
If so, you can volunteer for additional research opportunities. Click the link to let us know what types of events you held and provide your contact information. An outside vendor will then select certain agents to participate. If selected, the vendor will notify you. You can sign up for one or all three events listed below. The survey and discussions will begin late February.
- Online survey: 10-15 minutes, $5 Amazon code by email.
- Preview discussion: 15-30 minutes by phone, $25 Amazon code by email. Unstructured discussion about your experiences with sales seminars.
- In-depth discussion: 60 minutes by Zoom/WebEx, $100 Amazon code by email. More detailed review of training, materials, seminar content and marketing to improve seminar effectiveness.
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2022 sales and marketing materials
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