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Thank you for partnering with us during AEP and for your ongoing commitment to our Medicare members. 

 

We want to wish you and your families a happy and healthy holiday!

 
 
 

Medicare news
 
 

Your broker survey is on its way!

 

Your opinion matters... Be on the look out today for a survey arriving in your email. We want to get your feedback on your interactions with your Aetna Medicare Broker Manager this year. It will take 3 minutes to complete. 
 
 
 
 

Open Enrollment Period (OEP) starts January 1: Review the do's and don'ts

 

During the Medicare Advantage OEP, beneficiaries who are enrolled in an MA/MAPD plan have a one-time opportunity to change plans. This election period is not available to those with Original Medicare or those enrolled in a standalone Prescription Drug Plan. How to assist your clients during OEP.

 
 
 
 

Think Agent: Your electronic resource

 

You have a new tool to help you with enrollment applications and more. Think Agent is the new electronic enrollment tool for Aetna MA/MAPD and SilverScript PDP products. The latest additions for Think Agent include: 

You can join us for an in-depth training session on Think Agent. Live broker trainings begin February 2. You can sign-up now at www.aetnamedicareagenttrainning.com.
 
 

Help your client update their PCP - Call us on their behalf

 

Don't forget! You can call the Aetna Medicare Broker Services Department at 1-866-714-9301 to request certain types of changes and updates, on behalf of your clients who are Aetna members. Select prompt 8 and then from there, you need to select the right product type and member ID identification. You will then be routed to the correct service center for support. 

 

For example, you can now call to:

  • Update the primary care physician (PCP) on file
  • Inquire about a claim or billing issue
  • Change a mailing address, and more 

This policy allows you to deliver a more seamless customer service experience to your clients. Here's how to make a request.
 
 
 
 

Did you know? Members can pay their monthly premium at their local CVS store

Members can pay their premium in-person at their local CVS store while out running errands or picking up their prescriptions. All monthly invoices contain a barcode giving members the ability to pay their premium at most CVS stores. This option is not available at CVS pharmacies within Target® and Schnucks®.

 
 
 
 

Contact us - Holiday hours
 
 

Broker Services Department holiday hours

 

If you have questions, contact: 

 

The Aetna Medicare Broker Services Dept. Phone: 1-866-714-9301 

Email: brokersupport@aetna.com. 

 

The Broker Services Department will resume their normal business hours of Monday through Friday, from 8 AM to 8 PM ET., and will no longer be open on Saturdays.

 

Holiday hours: Our office will close early on December 24 and December 31, and we'll be closed on December 25 and January 1.

 

December 24: 

8 AM - 5 PM ET

 

December 25: Closed

 

December 31: 

8 AM - 5 PM ET

 

January 1: 

Closed