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As you know, we are in the process of transitioning our consumer-directed health (CDH) business from BenefitWallet to Further. The new platform will provide a Capital BlueCross-branded solution with enhancements that will improve your clients’ service and experience — with a better price!
We are finalizing steps for groups and members to move to our new solution. Keep these things in mind as you support your clients:
Less paperwork
Capital BlueCross is committed to making our move to Further as automated as possible for our customers and members; however, BenefitWallet may require paper forms for any member of a group transferring less than 50 HSA accounts.
We’re covering member fees
Capital BlueCross will cover the $25 account closure fee for members who choose to transfer their account to Further.
Seamless integration
Only Further accounts will be integrated with our members’ digital experience. After our change, members will no longer be able to access their BenefitWallet spending accounts through Capital BlueCross.
And more
- Our new experience will include Capital BlueCross-branded debit cards.
- Our customers will benefit from our product support and level of service.
- Groups on our new platform will continue to get the same integrated experience they have today, as well as an elevated level of service at lower rates.
This integration will not be available with a direct relationship through BenefitWallet.
We will set up webinars that cover the many benefits of our new solution, as well as a timeline accounting for each step in the process. We understand that BenefitWallet has begun contacting Capital BlueCross groups with special rates; however, before decisions are made, first attend the upcoming webinars to learn more about the solution and why Capital BlueCross felt it was time for a new partner. More information is coming soon.
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