We are grateful for your AEP business and the new customers you brought to Cigna Medicare Advantage plans this year. Your 2021 AEP commissions payments are being processed Friday, January 8. The statements will be available by the end of this week, and remember that the CMS “True-up” payments will not process until later this month.
Here at Cigna we have historically paid out renewal commissions on the last Wednesday in January. Late last year we moved to a new automated process for paying commissions which will bring efficiencies and more timely and accurate payments to you. Because of this change and this being the first renewal payment with this new process, renewal commissions will be pushed forward one week, paying out on Wednesday, February 3, 2021.
We are excited about the improvements to our systems and sincerely apologize for any inconvenience this delay may cause.
We expect all future payments will correspond to our 2021 renewal calendar. We've listed the Q1 dates for you below, and you can find the calendar here* on Producers' University or by logging in and navigating to Resource Library, then Agent Communications and choose Recent.
*Please remember you must be logged in to view the calendar.