WELCOME TO AEP!

It's here! This year's Annual Enrollment Period is finally upon us. To kick off our favorite season, we're providing you with a variety of sales resources designed to simplify your sales process. Each week, we'll share sales tips, insights, information and additional resources to help make this unprecedented AEP a successful one. As always, feel free to reach out to the Broker Services Team directly at
highmarkseniormarkets@highmark.com
with any questions or concerns. We look forward to supporting you!
 
  

Application Submission Reminders

• Applications may be submitted online through the Producer Portal, or via fax at 1-888-663-0258.
• Please note that you should only submit an application through one channel. Please do not submit an application online and also fax it. This will cause delays in processing.
• If you submit an application online through the Portal, you can confirm the status by selecting "Check Application Status" once logged in. Alternately, if you fax an application, visit medicare.highmark.com and select "Check Application Status" at the bottom of the web page.
• We strongly suggest that you submit applications through the Producer Portal instead of faxing applications. We have limited resources in the office this year, and we may see processing delays of faxed applications.

Scope of Appointment Form

• In all sales situations, you are required to capture a Scope of Appointment (SOA.)
• You are not required to submit an SOA with an application but you must retain a copy per CMS' record retention guidelines.
• For online applications, if the SOA is not uploaded during the application, it should not be faxed separately. 
• Do not submit SOAs without an application.
• In the event an application is not taken during a consultation, do not submit the SOA to HIghmark.
• To view and download Highmark's Scope of Sales Appointment Confirmation Form, click here.
• For a fillable PDF version of the SOA form, click here.

Social Distancing Enrollment Options

This year especially, it's good to have options when enrolling members. To see a list of all enrollment options and guidelines, click here.
 

*** REMINDER: Telephonic Enrollment Option Now Available for Brokers! ***

• Phone Number: 1-866-673-9112
• Once you have completed a phone consultation with the prospect and the prospect is ready to complete the enrollment, you may conference call our dedicated enrollment line for the beneficiary to complete the enrollment telephonically. (The personnel staffing the enrollment line are unlicensed agents and will not be able to provide consultative assistance to you or the beneficiary. If the beneficiary has any plan specific questions, they will be directed to call their agent back to assist before completing the enrollment.)
• Required Information: Please provide the agent your name and NPN, the beneficiaries’ name, and the plan they wish to enroll in. The agent staffing the line will then process the enrollment telephonically.
• To ensure all applications are properly processed, you must send the beneficiary’s name, DOB, and selected plan to HighmarkSeniorMarkets@highmark.com.

Have questions?
If your inquiry is urgent, please call 1-800-652-9459, option 2.

 

This email was sent from the Highmark Senior Markets Sales team. If you have questions, please contact our Broker Services Team at highmarkseniormarkets@highmark.com or call (800) 652-9459.