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Consumer opt-in texting now available to receive notification when laboratory results are ready
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We are excited to announce that recent updates to our laboratory slip will allow consumers to opt-in to our texting program. Upon opting in to receive text notifications, applicants will receive a text when their laboratory results are ready to be viewed.
 
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ExamOne service updates
From wildfires and hurricanes resulting in temporary local branch office closures, to ongoing COVID-19 challenges limiting examiner availability, continued work-from-home arrangements, and higher than usual volumes in certain areas, we are experiencing longer hold times and delays in return calls from our customer service team, local offices, teleunderwriting and APS services. 
 
In late August we were able to hire additional employees to help with these services. Additionally, we are transitioning current employees over to these teams to help with the current backlog. We apologize for any disruptions you may have experienced. We appreciate the trust you place in us and will work diligently to manage through these challenges and deliver solutions that meet and exceed your expectations. We look forward to continuing to serve you and your applicants.
 
For more up-to-date information on our services and to see what we are doing to help with some of these delays, please visit our dedicated web page. You can also place orders and check order status 24/7 on ExamOne.com based on carrier participation.
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Health challenges and changes during COVID-19 highlight the importance of laboratory tests
From comfort eating and indulgence, to higher alcohol consumption and Zoom happy hours during COVID-19, one survey shows more than half of 1,000 respondents gained weight during the start of the pandemic. Furthermore, one-third said their weight gain was a result of their increased alcohol consumption. Recent findings show that other effects from the crisis on the general health of Americans are also being revealed in Quest Diagnostics and ExamOne laboratory testing and biometric measurements.
 
Betsy Sears published in On the Risk
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Earlier this month our Executive Vice President, Laboratory Strategy and Sales, Betsy Sears, was featured in On the Risk.
 
Take a look at this article to see how Quest navigated this uncharted territory, the precautions ExamOne took to enhance examiner and applicant safety, and what the future of underwriting looks like as we continue to steer through the coronavirus pandemic.
 
examiner with shield