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How to submit enrollments
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3 ways to look up providers
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Moratorium on hierarchy changes
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Broker Services Dept. options
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NEW Ascend now available on Android devices
You can now use the Ascend Virtual Sales Office app on your Android devices. Just download the app from the Google Play Store by searching for "Ascend sales." Then, use your established username and password to log in to the app.
New to Ascend? If you need help getting started, you can contact the Aetna Medicare Broker Services Department at 1-866-714-9301 and select option 5. They'll be able to resend you your welcome email.
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Aetna 2021 Medicare plans focus on making care more affordable and convenient
In 2021, Aetna Medicare offerings will feature:
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Increased integration with CVS Health
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Expanded and differentiated Medicare Advantage plan options, including HMO and Dual Eligible Special Needs Plan offerings in new states
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New Aetna Medicare Eagle plans designed especially for Veterans
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The lowest premium standalone prescription drug plan product in all 50 states and D.C.
Plus, 4 out of 5 Medicare beneficiaries can choose a $0 premium Aetna Medicare Advantage plan in 2021. Learn more.
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Ready, set, go! 2021 AEP marketing is here
If you’re ready to sell, you can now begin marketing 2021 for the Annual Election Period (AEP). Remember, you’re allowed to hand out enrollment applications for CY2021 products, but you may NOT complete, accept, collect or take possession of a completed AEP enrollment application prior to October 15. You may only collect a 2020 enrollment application if the beneficiary is entitled to another valid enrollment period.
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Tools to help you sell 2021 products
You can find everything you need to market 2021 Aetna MA/MAPD and SilverScript PDP products:
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2021 plan summary worksheets now available
The plan summary worksheet is a concise, carbon-copy document that recaps key info about a members newly selected plan. After making a new sale, leave your clients with a copy so that they can refer to it if they have questions. Plus, you'll get a copy for your records too. You can order 1 pack of 10 at a time, free of charge, from the enrollment kit ordering site.
While you're in the enrollment kit ordering site, be sure to download and or order your market's 2021 plan guides and formularies.
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It's easy to submit 2021 MA/MAPD enrollments
Starting October 15, there will be 4 ways you can submit most 2021 MA/MAPD enrollment applications.
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Ascend Virtual Sales Office app, including e-kits and RATE
Fax: 1‐866‐756‐5514
Mail: P.O. Box 7405, London, KY 40742
NEW Upload an image on Producer World: Most 2021 Aetna MA/MAPD enrollments can now be submitted by uploading an image of the application on Producer World. Here's how:
- Visit Producer World
- Select "Individual Medicare"
- Click on the “Enroll” tab
- Click on “Upload enrollment application”
- Click on “MA/MAPD enrollment application”
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How to submit 2021 SilverScript PDP enrollments
Electronic enrollments
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Ascend app: SilverScript PDP is now available on the app
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SilverScript Agent Portal: Complete and track the status of an eApp, or send an email self-enrollment link
Paper enrollments – First, enter your client's 2021 PDP plan data in to the SilverScript Agent Portal. Then, send it for document support by:
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Fax: 1-866-552-6205
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Mail: SilverScript Insurance Company, Attn: Agent Processing, PO Box 30002, Pittsburgh, PA 15222-0330
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Upload: Send a scanned copy of the app through the portal’s Silver Mail secure messaging system
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Online provider look up tool: To look up in-network providers, visit aetnamedicare.com/findprovider. It's updated 6 days a week.
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Broker Services Department: just call 1-866-714-9301and select option 2, to get help looking up in-network providers.
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Download and print a provider directory PDF: You can find Aetna provider directory PDFs on Producer World. These directory PDFs are updated monthly.
Remember, provider directory PDFs show providers that are in network as of the date printed on the cover page. Whenever possible, use our online directory tools— they're more up-to-date.
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Moratorium on hierarchy changes from Oct. 1 - Jan. 1
As a reminder, there is a moratorium on hierarchy changes from October 1 to January 1. This rule is in place so we can prioritize processing new contract requests submitted during AEP. For more information, please review our policy on Producer World.
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Broker Services Department: Ways we can help you
Below are the options available to you when you call the Broker Services Department at 1-866-714-9301 for support. You'll notice we've recently added new options, including a way to check if a member is eligible for a DSNP plan and an option that allows you to call on behalf of a member. You can also email us with questions at brokersupport@aetna.com. Normal business hours are 8 AM to 8 PM, Monday - Friday. Starting October 17, we'll be open on Saturdays, too, from 9 AM - 2 PM ET.
Plus, you can also contact your local Aetna Medicare broker manager.
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Option
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Support topic:
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1
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Check receipt of member application and enrollment status
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2
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Check if a provider is in-network, review plan benefits and formularies
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3
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Questions about Allina Health | Aetna and Innovation Health
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4
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Questions about contracting and commissions
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5
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Check on ready-to-sell status, supplies and Ascend user licenses
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6
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Questions about AHIP and Producer World
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7
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Check Dual-Eligible Special Needs Plans (DSNP) eligibility
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8
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Call on behalf of a member for questions about: claims, billing, update a member's address or primary care physician (PCP)
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9
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Questions about Value-based enrollment (VBE), including commissions
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Don't miss out: Review past editions
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Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance and its affiliates (Aetna).
SilverScript is a Prescription Drug Plan with a Medicare contract offered by SilverScript Insurance Company. Aetna and SilverScript Insurance Company are part of the CVS Health family of companies.
Prior to engaging in the sale of Aetna Medicare products, producers must be ready to sell, which means certified, contracted, licensed in the applicable states, and appointed by Aetna in accordance with state law. As permitted in certain states, Aetna will order appointments after the first sale. This communication is intended for use by brokers only and is not intended for distribution to Medicare beneficiaries. Any publication or distribution of this communication to unauthorized recipients without Aetna’s approval is prohibited.
You are receiving this because you have elected to communicate with Aetna through email. If you no longer wish to receive these particular messages via email, you may unsubscribe at any time.
We are located at 151 Farmington Ave, Hartford, Connecticut 06156.
©2020 Aetna Inc
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