Highmark Senior Markets Tools for AEP Success

As we enter a Fall unlike any other, Highmark Senior Markets is committed to providing you with the resources you need for a successful Annual Enrollment Period. This article includes some of these resources - keep an eye out each week as we release more!
 
  

2021 Highmark Agent Field Guide

This critical resource document provides you with an overview of everything you need to know in order to sell Highmark Medicare products. It includes information about who we are, important policies, critical product details, information on our Medicare star ratings, and more.

To view and download the 2021 Highmark Agent Field Guide, click here.
 
  

Regional Plan Highlight Sheets

Each week we're sharing plan highlight overview documents that give you a quick snapshot and some fast facts about what we're offering in each of our sales regions. We've released four so far - click below to view and download these, and look for more every Thursday!

• Southwest Pennsylvania - click here
• South Central Pennsylvania - click here
• Lehigh Valley - click here
• Northwest Pennsylvania - click here

Scope of Appointment Form

In all sales situations, you are required to capture a Scope of Appointment (SOA.) You are not required to submit an SOA with an application but you must retain a copy per CMS' record retention guidelines. We recommend mailing an SOA to the client in advance of your sales consultations and have them returned directly to you.

To view and download Highmark's Scope of Sales Appointment Confirmation Form, click here.

Social Distancing Enrollment Options

In these unprecedented times, it's good to have options when enrolling members. To see a list of all enrollment options and guidelines, click here.
 

*** REMINDER: Telephonic Enrollment Option Now Available for Brokers! ***

• Phone Number: 1-866-673-9112
• Once you have completed a phone consultation with the prospect and the prospect is ready to complete the enrollment, you may conference call our dedicated enrollment line for the beneficiary to complete the enrollment telephonically. (The personnel staffing the enrollment line are unlicensed agents and will not be able to provide consultative assistance to you or the beneficiary. If the beneficiary has any plan specific questions, they will be directed to call their agent back to assist before completing the enrollment.)
• Required Information: Please provide the agent your name and NPN, the beneficiaries’ name, and the plan they wish to enroll in. The agent staffing the line will then process the enrollment telephonically.
• To ensure all applications are properly processed, you must send the beneficiary’s name, DOB, and selected plan to HighmarkSeniorMarkets@highmark.com.

Have questions?
If your inquiry is urgent, please call 1-800-652-9459, option 2.

This email was sent from the Highmark Senior Markets Sales team. If you have questions, please contact our Broker Services Team at highmarkseniormarkets@highmark.com or call (800) 652-9459.