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There are several ways to submit enrollment applications.
The fastest and most accurate application method is using the Ascend Enrollment Platform.
Ascend
Ascend Benefits:
There are many benefits to using the Ascend enrollment platform, offering one platform to complete all application and enrollment activities. Here are just a few:
- One platform for all health plans, including Wellcare, and Wellcare plans offered by Allwell, Fidelis Care, and Health Net.
- Ability to compare all plans
- Quick-Quote: a fast application tool that pre-fills
- RATE: A telephonic enrollment tool
- Recorded Meetings: Allows a call to be recorded and stored
- Integrated PCP search tool with updates
- Offline enrollment ability
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Automated Verification Capability: Medicaid, LIS, and Medicare verification integrated in app. *For Medicaid verification, see the Ascend Enrollment Tool - FAQ for participating states.
Accessing Ascend:
Please follow these steps to login and begin using the Ascend enrollment platform:
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Find the instructions on how to download the Ascend Mobile App (AMA) here
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Access Ascend via the internet here
How to Login:
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Your username is: [email protected]
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Password: If you forgot your password or need to establish a new password, select the Forgot Password option. You will be prompted to change your password upon first login
Resources:
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Telephonic Scope of Appointment (SOA)
The Telephonic Scope of Appointment (SOA) allows brokers to record and save a compliant SOA per guidelines established by the Centers for Medicare & Medicaid Services (CMS). This option telephonically records the SOA via a phone call through a live agent speaking with the beneficiary.
Telephonic SOA is available for all Wellcare enrollments, including enrollments for Wellcare plans offered by Allwell and Health Net.
Telephonic SOA Contact Information
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MAPD: 877-780-3920
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PDP: 877-297-3625
An appointment/recording ID will be provided for use on agent-assisted online applications or paper applications will be provided. Be sure to record this number on the application, whether electronic or paper.
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Personalized URL (PURL):
The PURL is a non-agent-assisted, online application tool that beneficiaries can use to self-enroll and you, the broker, still receive credit for the sale! Every broker is assigned a PURL using your National Producer Number (NPN). The PURL format is www.wellcarerep.com/NPN.
After PURL application submission and processing, the broker will receive credit for the enrollment. Commissions will reflect on your Centene Workbench Commission Statement, accessible through Single Sign-On.
Note: Brokers cannot complete the PURL application on behalf of the beneficiary or assist the beneficiary with the completion of the PURL application in any way.
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Paper Applications
Brokers/Agents have the ability to submit paper applications via fax*. To ensure timely and accurate processing, be sure to submit enrollment applications to the correct health plan fax number. When submitting enrollment applications, be sure to use the appropriate broker identifier.
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*Note: Wellcare By Fidelis Care: paper applications submitted should include the Wellcare By Fidelis Care unique broker identifier: FB + NPN (ex. FB123456).
For a full listing of our health plan website addresses and health plan fax numbers, refer to the Medicare Health Plan Reference Guide.
Important Reminders
- Be sure to use the appropriate Application and Scope of Appointment (SOA), determined by the health plan of choice and the effective date/plan year. For example, a 11/1/2023 effective enrollment should be completed on a 2023 application. A 1/1/2024 effective enrollment should be completed on a 2024 application..
- Enrollment applications must be received by Wellcare no later than the calendar day following receipt from the beneficiary.
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Paper Application Tools
Personalized Paper Application Confirmation Page:
The Personalized Paper Application Confirmation page for faxed applications includes a barcode that will connect the application to your record, and confirmation of receipt will be emailed directly to you at the email address on file.
Key Points to Know:
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If contracted through Centene Workbench, the barcode links to your NPN. Note: It is non-compliant to market/sell if you are not actively certified with the Plan.
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The Personalized Paper Application Confirmation Page must be submitted as the final page of each individual paper application submission.
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WARNING! - Only submit one application per fax
- Within five minutes of the completed fax transmission, an auto-generated email will be sent directly to you at the email address on file.
To request a copy of your Personalized Paper Application Confirmation page, please contact Sales Support via a ticket within your Centene Workbench portal, accessible through Single Sign-On, or call Broker Support at 866-822-1339.
Note: The Centene Workbench Application Tracker provides transparency into the status of your submitted applications.
Use Centene Workbench to Upload an Application:
Brokers have the ability to upload paper application PDF files by uploading applications within Centene Workbench, accessible through Single Sign-On.
For step-by step instructions, refer to the Centene Workbench Upload Application Guide
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Downloadable Enrollment Materials
You can access and download all enrollment materials by logging into Single Sign-On and selecting Sales Materials Ordering Portal (i.e., CustomPoint).
Visit the CustomPoint Resource Page for more information.
Just a few examples of the Enrollment materials available in CustomPoint:
- Plan-specific enrollment kits that contain up to three Summary of benefits documents, two enrollment applications, and Plan Star Rating information
- Enrollment Applications
- HIPAA Kit – Packet
- Benefit Highlights – Plan comparison brochure
- Medicare and More
- Formularies
- OTC Books
- And more!
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