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HIGHMARK SENIOR MARKETS

 

HIGHMARK INTRODUCES ONLINE TOOLS TO CHECK COVID-19 SYMPTOMS; ENHANCE CUSTOMER SERVICE

Highmark has introduced two additional online tools to help all consumers find information on COVID-19 symptoms and find appropriate care, and help members find customer service resources.

As the pandemic began, Highmark relaunched its website, highmarkanswers.com, with up-to-date information on COVID-19 and details on what Highmark is doing for members, such as waiving out-of-pocket costs for testing and treatment, as well as tips on how to stay safe and get care, including telemedicine.

To read the complete press release; click here.

 

 

SOCIAL DISTANCING ENROLLMENT OPTIONS:

Please see a list of all enrollment options and guidelines here.
 

*** REMINDER: Telephonic Enrollment Option Now Available for Brokers! ***

  • Phone Number: 1-866-673-9112
  • Once you have completed a phone consultation with the prospect and the prospect is ready to complete the enrollment, you may conference call our dedicated enrollment line for the beneficiary to complete the enrollment telephonically. (The personnel staffing the enrollment line are unlicensed agents and will not be able to provide consultative assistance to you or the beneficiary. If the beneficiary has any plan specific questions, they will be directed to call their agent back to assist before completing the enrollment.)
  • Required Information: Please provide the agent your name and NPN, the beneficiaries’ name, and the plan they wish to enroll in. The agent staffing the line will then process the enrollment telephonically.
  • To ensure all applications are properly processed, you must send the beneficiary’s name, DOB, and selected plan to HighmarkSeniorMarkets@highmark.com.

Have questions?
If your inquiry is urgent, please call 1-800-652-9459, option 2.

 

Otherwise, please use the following resources as we have limited staff available to answer Producer Hotline calls:

Producer Hotline email box - HighmarkSeniorMarkets@highmark.com
Bill Glas – William.glas@highmark.com
Tom Campedel – Thomas.campedel@highmark.com
Tom Dunaway – Thomas.dunaway@highmark.com
Heather Kolivras – Heather.Kolivras@highmark.com
Stephanie Stanley – Stephanie.stanley@highmark.com


Keep up to date with all of Highmark’s COVID-19 updates and FAQs at the following site: https://faqs.discoverhighmark.com/

 

This email was sent from the Highmark Senior Markets Sales team. If you have questions, please contact our Broker Services Team at highmarkseniormarkets@highmark.com or call (800) 652-9459.