MassMutual Policy eDelivery will enhance customer experience

Program implementing April 4 for brokers

We are excited to announce implementation of policy eDelivery for Brokerage on April 4, 2020! On average, policy eDelivery has shortened turnaround time on home office receipt of delivery requirements for more than 32,000 policies from 41 to 12 days, a better than 70% improvement. The shortest turnaround required less than seven minutes from policy package creation!

     Note: Applications submitted prior to April 4,2020 will not be eligible for eDelivery.

Qualification criteria

Application submissions via EZ-app on or after April 4 for certain life and disability income insurance owned by the insured will qualify for policy eDelivery at issue, subject to product eligibility (refer to chart below). Additionally, Juvenile policies where the mother or father are the owner and they elect to sign on behalf of the insured in EZ-app will be eligible. Refer to the Tips for submitting applications in EZ-app to facilitate eDelivery.

    Eligible products for eDelivery:

      The following products are out of scope for eDelivery:

Eligibility notes:

• Eligible business submitted under an individual broker contract or as a writing producer of a broker corp.
• Business submitted under a National account selling agreement will not be eligible.

Entering important contact information into EZ-app

On the Application tab of the Life Producer Compensation page in EZ-app, It is important that the broker’s and client’s email addresses are entered into EZ-app so the DocuSign eDelivery emails are sent to the correct contacts for review, release and/or e-signature of the policy and delivery requirements.

Note: Please be sure to enter your email address; not your assistant’s email.

Enter the insured’s email address on the Proposed Insured tab in EZ-app:

Also on the Application tab, it is important that the MassMutual firm contact (new business coordinator or Brokerage director) is listed as Contact 1.

Paper application submissions to your MassMutual agency for data entry

For those brokers submitting paper applications to your Brokerage director for data entry into EZ-app, we have updated the producer statements (A1AGE 0116, A1AGE 0217) to enter this information as well. Be sure to complete the information below so it can be entered into the system:

Ease and efficiency

After consenting to eDelivery and entering their access code (see example below) to authenticate, brokers will release an email to clients with their policies for review and e-signature, or use eDelivery with clients during telephone or in-person reviews, even when additional forms must be signed in a face-to-face appointment. Clients will open their email and link, consent to eDelivery, enter their access code (see example below), and e-sign delivery requirements. Refer to the workflow chart for more information.

We recommend that you review the eDelivery Training Modules and/or MassMutual Policy eDelivery demo recording to learn more about using eDelivery in your business.

Electronically signed delivery requirements are automatically and immediately received at the home office for completion. All eDelivery process recipients subsequently receive completed, downloadable, and printable policy packages for recordkeeping.

Notes:

• Life insurance policies also require advisor/broker to e-signature. An email will prompt them to e-sign once the client completes their signing ceremony.
• Brokers and clients are required to enter an access code prior to accessing the policy package. To authenticate, the user enters the two digits of their month of birth, followed by the two digits of their day of birth, followed by the last 4 digits of their SSN.

Example: DOB: March 20 and SSN: xxx-xx-3456 is entered as 03203456.

FURTHER INFO

• Contact your MassMutual Brokerage director or New business coordinator.
• MassMutual Policy eDelivery demo recording
• Tips for submitting applications in EZ-app to facilitate eDelivery
• Updated Producer statement for all life new business (A1AGE 0116) to capture Broker’s email address.    
• Producer statement for life new business and MMIPO applications (A1AGE 0217)  
• eDelivery Training Modules
• DocuSign policy eDelivery FAQs
• eDelivery eligibility job aid
• Policy eDelivery workflow slide
• Client Help Instructions

ã 2020 Massachusetts Mutual Life Insurance Company (MassMutual), Springfield, MA 01111-0001. All rights reserved. www.massmutual.com

For producer use only. Not for use with the public.