Important Information Regarding the Implementation of Telemedicine and Virtual Medicine Services to your Fully Insured Client(s)

This email is intended for producers who service Highmark fully insured clients without a telemedicine benefit.

We recognize how important it is to help those affected by COVID-19. To ensure that all of our mutual clients and members have continued access to quality health care during such difficult circumstances, we are implementing the following changes effective immediately. 

Highmark is implementing Telemedicine and Virtual Medicine Services, effective immediately through June 13, 2020. These services will be accessed through Highmark - at no cost to the client. 

All cost-sharing such copays, deductibles, and coinsurance associated with in-network and contracted telemedicine and virtual medicine visits will be waived through June 13.

Telemedicine services are available 24/7 through Amwell and Doctors on Demand. To schedule a telemedicine appointment, the member should access the Amwell website or Doctors on Demand website to register and log in to make an appointment. Members will need to provide their Member ID.

Note: This includes behavioral health services for those feeling high levels of stress or anxiety. Many in-network doctors also offer a telemedicine option. If a member prefers to schedule a virtual visit with their physician, they should contact the physician directly.

Client and Member Communication
The Highmark Client Manager will be reaching out to the effected client(s) this week to notify them of this change. The Highmark marketing team will communicate to the member of this change. 

Questions? 
If you have questions, please contact your Highmark Client Manager. 

Highmark Inc. is an independent licensee of the Blue Cross Blue Shield Association.  Insurance or benefit administration may be provided by or through Highmark Inc. or one of its affiliated Blue companies. Highmark Inc. d/b/a Highmark Blue Shield and certain of its affiliated Blue companies serve Blue Shield members in the 21 counties of central Pennsylvania. As a partner in joint operating agreements, Highmark Blue Shield also provides services in conjunction with a separate health plan in southeastern Pennsylvania.  Highmark Inc. or certain of its affiliated Blue companies serve Blue Cross Blue Shield members in the 29 counties of western Pennsylvania, 13 counties in northeast Pennsylvania, the state of West Virginia plus Washington County, Ohio, and the entire state of Delaware.