Aries insurance services, a division of URL.
Medicare Offerings

Special Broker Bulletin: March 25, 2020

 

No face-to-face meetings? No problem. Enroll new members over the phone!

In these unprecedented times with COVID-19 and little to no face-to-face meetings, Geisinger is here to fix that for you. We are excited to launch a broker telephonic enrollment line for our Geisinger Gold brokers. With this line, you’ll be able to be present over the phone with your member and a Geisinger Health Plan (GHP) enrollment specialist at the same time while the member enrolls; this will enable you to receive credit for new member enrollment. Any precertification, as in Medicare/Medicaid eligibility, needs to be completed prior to the enrollment call.  Here is how it works and what you need to do:
 

  1. Speak to a potential member (remember, they call you) or a current member that needs your help.  
  2. Read them the scope of appointment (SOA), which you can download here.
  3. Guide them through all the plans and land on a Geisinger Gold plan.
  4. Make sure the member has their Medicare card in front of them.
  5. Make sure they remember you read the SOA to them; we will ask them right away, as this is a CMS requirement.
  6. Call the broker help line at 866-488-6653, Monday - Friday, 8 a.m to 5 p.m.
  7. Identify and verify yourself, then advise the enrollment specialist on the phone that you have a member on the line ready to enroll.
  8. DON’T FORGET: You must stay on the line throughout the entire duration of the call. Do not hang up.
  9. We will only complete an application. We will not answer any questions regarding the plan.
  10. Once the application in complete, you and your member will receive a confirmation number.
  11. The enrollment specialist on the phone will advise when the application is submitted; at this time, you can disconnect.


It is important to note that the representative on the phone is non-licensed and cannot answer any health plan specific questions. They will need to be instructed as to what election period to use.


Thank you,
Brian Andrew
Broker Relations Manager