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Medicare Offerings |
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Special
Broker Bulletin: March 25, 2020
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No face-to-face
meetings? No problem. Enroll new members over the phone!
In these unprecedented times with COVID-19 and little to
no face-to-face meetings, Geisinger is here to fix that
for you. We are excited to launch a broker telephonic
enrollment line for our Geisinger Gold brokers. With this
line, you’ll be able to be present over the phone with
your member and a Geisinger Health Plan (GHP) enrollment
specialist at the same time while the member enrolls;
this will enable you to receive credit for new member
enrollment. Any precertification, as in Medicare/Medicaid
eligibility, needs to be completed prior to the enrollment
call. Here is how it works and what you need to do:
- Speak
to a potential member (remember, they call you) or a
current member that needs your help.
- Read
them the scope of appointment (SOA), which you can
download here.
- Guide
them through all the plans and land on a Geisinger
Gold plan.
- Make
sure the member has their Medicare card in front of
them.
- Make
sure they remember you read the SOA to them; we will
ask them right away, as this is a CMS requirement.
- Call
the broker help line at 866-488-6653, Monday -
Friday, 8 a.m to 5 p.m.
- Identify
and verify yourself, then advise the enrollment
specialist on the phone that you have a member on
the line ready to enroll.
- DON’T
FORGET: You must stay on the line throughout the
entire duration of the call. Do not hang up.
- We
will only complete an application. We will not
answer any questions regarding the plan.
- Once
the application in complete, you and your member
will receive a confirmation number.
- The
enrollment specialist on the phone will advise when
the application is submitted; at this time, you can
disconnect.
It is important to note that the representative on the
phone is non-licensed and cannot answer any health plan
specific questions. They will need to be instructed as to
what election period to use.
Thank you,
Brian Andrew
Broker Relations Manager
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