We know that meeting in person with your customers
presents a challenge in this age of social distancing and shelter
in place. Cigna is excited to offer you a solution that
allows you to compliantly enroll your customers into Cigna
Medicare plans -- The Broker Enrollment Assistance
line.
Toll free numbers are as follows:
Arizona
enrollments: 866-619-8825
Enrollments in all other
Cigna Medicare states: 866-619-9293
· Follow CMS
guidelines on permission to contact, SOA requirements and
presentation requirements with your customer prior to calling the
Cigna line
· Explain the
process to your customer in advance of the call
· Call -- with
your customer on the line -- once you have made the sale and
customer is ready to enroll
· Introduce
yourself and your customer to the enrollment specialist
· Provide
customer name, customer MBI, plan selection, broker writing
number and any other information requested by the enrollment
specialist
· Once you
provide all necessary information, the enrollment specialist will
give the customer a call back number and will advise the customer
to call back in order to complete the enrollment
· The
enrollment process begins and you remain Agent of Record (AOR)
The Enrollment Assistance hours are Monday – Friday,
7:00 a.m. – 6:00 p.m. CST.