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As the COVID-19 situation continues
to evolve, we want to provide you with some additional options
for completing and submitting enrollment applications. We have updated the guidelines below
to remove any time restrictions (with the exception of the SOA guidelines)
and added an option for telephonic
enrollment.
Regardless of the client’s
requested effective you have the following options for a safe and
compliant consultation and application submission. These
processes are effective immediately until further
notice.
- NEW!
Telephonic Enrollment Option – Once you have completed a
phone consultation with the prospect and the prospect is
ready to complete the enrollment, you may conference call
our dedicated enrollment line for the beneficiary to
complete the enrollment telephonically. The personnel
staffing the enrollment line are unlicensed agents and will
not be able to provide consultative assistance to you or the
beneficiary. If the beneficiary has any plan specific
questions, they will be directed to call their agent back to
assist before completing the enrollment.
- Phone
Number: 1-866-673-9112
- Required
Information: Please provide the agent your name and NPN,
the beneficiaries name, and the plan they wish to enroll
in. The agent staffing the line will then process the
enrollment telephonically.
- To
ensure all applications are properly processed, you must
send the beneficiary’s name, DOB, and selected plan to HighmarkSeniorMarkets@highmark.com.
- Mail
Option - Please mail the client an application or provide
them with the information on how to access enrollment
material from Highmark’s website. Applications can be
mailed back to you or submitted to Highmark directly.
Please make sure your National Producer Number (NPN) is
included on all applications
If you need to access online
material, you or your clients can go to https://medicare.highmark.com/resources,
enter your client's zip code and county, on the left side of the
screen, you will see "Library" where you can then
access "Plan Documents" from the list. This will
include a paper application, Summary of Benefits, formulary,
Evidence of Coverage (EoC), and more.
- Online
Enrollment: Please direct your clients to https://medicare.highmark.com/where you can
review plan options over the phone with them and the
beneficiary can complete an online application.
- To
ensure you receive credit for this enrollment, you must
email HighmarkSeniorMarkets@highmark.com with
the client’s full name, DOB, and include their enrollment
confirmation number received at the submission point of the
online enrollment. All cases will be reviewed by
management and updated to include the AOR as
appropriate.
REMEMBER! Scope of
Appointment – In all situations, you are still required to
capture an SOA. We suggest you mail an SOA to the client in
advance of your sales consultation and have the SOA returned
directly to you. As always, you are not required to submit
the SOA with the application but must retain a copy per CMS’
record retention guidelines.
In an effort to reduce delay times, we strongly suggest that
applications are submitted through the Highmark Producer Portal (https://producer.highmark.com).
If you are unable to access the portal or do not know your login
information, please contact one of the resources listed below.
Have questions? Please use the following resources as we have
limited staff available to answer Producer Hotline calls.
Producer Hotline email box - HighmarkSeniorMarkets@highmark.com
Bill Glas – William.glas@highmark.com
Tom Campedel – Thomas.campedel@highmark.com
Tom Dunaway – Thomas.dunaway@highmark.com
Heather Kolivras – Heather.Kolivras@highmark.com
Stephanie Stanley – Stephanie.stanley@highmark.com
Keep up to date with all of Highmark’s COVID-19 updates and FAQs
at the following site: https://faqs.discoverhighmark.com/
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