Cigna Partner Notes: March 26, 2020
Your well - being, along with that of our associates and our customers, is Cigna’s top priority. As we learn more about COVID-19 every day, Cigna’s online resources are where we share the most up-to-date information on ways we’re working to fight COVID-19. Medicare-specific benefit information can be found here , and general information from Cigna on COIVD-19 is located here . 
What we're doing for customers regarding COVID-19
As your customers are among the most vulnerable to this virus, we’ve taken steps to encourage better health choices for them. Some of those are:

  • waiving copays and cost-sharing for COVID-19 testing
  • removing copays and cost-sharing associated with using telemedicine for possible COVID-19 diagnoses
  • opening a 24-hour toll-free mental health help line to connect people directly with qualified clinicians who can provide support and guidance
  • extending deadlines on some of the customer incentive programs, including 360 exams (previous deadline of May 31 extended to July 31)

Please make sure your customers understand they can call our customer service line at 800-668-3813 for information about their plan.
License extensions for Maryland and South Carolina brokers
For brokers who are licensed in Maryland, the state has extended expiration dates for agents who currently have license expiration dates of March 31 and have not yet not renewed. The extended expiration date is June 30, 2020.

In South Carolina , Insurance Producer and Limited Lines Insurance Producer licensees with March 31 expiration dates will have a new expiration date of April 30, 2020. Those agents whose licenses expire on April 30 will now have a new expiration date of May 31, 2020.  
We know you care about your customers. We want you to know we at Cigna care about you . Our entire team is behind you. Please reach out to your broker sales rep or the Cigna Agent Resource Line (CARL) at 866-442-7516 or at CARL@Cigna.com if we can assist you.
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Cigna Agent Resource Line: 866-442-7516