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Important Message to Colonial Life
Broker
Partners
The events
of the past few weeks have had an unprecedented impact on the
employee benefits market. While the health and welfare of the nation
is top of mind, we at Colonial Life want to share how we are
supporting our partners and clients as we all adapt to the current
environment.
We have developed a public website for our partners and clients,
which provides updates on several topics related to Colonial Life’s
response to the COVID-19 outbreak: https://www.coloniallife.com/Covid-19.
This site offers guidance for our customers as impacts of the virus
continue to evolve. Details and subjects covered in the site include:
- Our commitment to clients and policyholders
- Frequently asked coverage and billing
questions
- Emerging details on pending governmental
action
- Colonial Life’s Business Continuity
plans
We will
continue to provide updates to this site as new information becomes
available.
At Colonial Life, we remain committed to complementing personalized
enrollment efforts with a balance of high-tech and in-person
connectivity. We understand that our customers’ benefits education
and enrollment preferences may be influenced by our current
environment.
Colonial Life has the ability to serve clients and provide benefits
communication and education with multiple approaches. Uncertainty
surrounding changes in benefits and healthcare often creates higher
demand for personalized benefits consultation and advice. Colonial
Life can help deliver a personalized benefit consultation experience
in a virtual, telephonic or remote setting.
Our agents and enrollment teams are able to deploy various
capabilities to support the varying needs of your clients:
- Licensed benefits counselors with telephonic
capabilities
- Expanded home office telephonic enrollment
capacity
- Access to video chat, co-browsing and
enhanced virtual enrollment options
- Digital communications to assist with driving
attendance and benefits education, regardless of enrollment
method
Our partners
and clients need access to products that protect America’s workers
and their families now more than ever. To help our clients and their
employees more efficiently obtain these products and services during
this time, we are offering specific customer solutions designed to
provide protections specifically for the current environment. These
enhanced underwriting guidelines are designed to ease the enrollment
and onboarding experience for our clients, allowing them to focus on
their own businesses knowing they have protection from Colonial Life.
Programs may be tailored for a variety of account size and industry
segments, so consult your Colonial Life representative to learn more.
As always, your Colonial Life sales team is here to support you and
your clients in these uncertain times. If you are unsure of how to
contact your Colonial Life representative, please email us at BrokerMarketing@coloniallife.com,
and one of our sales representatives will contact you.
Thank you for your continued partnership,
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Tim
Arnold Bill
Deehan Richard Shaffer
President & CEO SVP, Sales
SVP, Growth Markets &
Enrollment
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