Cigna covers cost of COVID-19 tests for customers

To support our commitment to give peace of mind to those we serve, Cigna is taking important measures to address risks associated with COVID-19.

Cigna customers will have access to COVID-19 testing, as prescribed by health practitioners, and the company will waive all copays or cost-shares to help fight the rapid spread of the virus in the U.S. and for our globally mobile customers. Cigna plans also cover treatment* associated with COVID-19 or similar diseases.

Read the news release here.

*At this time deductibles and cost-sharing associated with COVID-19 treatment are not being waived.

Medical Resources for Customers

· Cigna has set-up a 24-hour Health Information Line to connect customers to a nurse advocate. 1 (800) 244-6224.

· Customers can access on-demand telehealth medical attention, as appropriate, via mycigna.com then selecting the "Connect Now" option.

· Understanding this may be a stressful time, and mental and physical health go hand in hand, Cigna has also opened a 24-hour behavioral health help line, 866.912.1687, to allow customers and family members to speak with qualified clinicians about how to cope with anxiety, stress, or other issues related to the impact of the COVID-19.

COVID-19 Testing

· Cigna will waive co-pays, coinsurance, or deductibles associated with COVID-19 testing for customers enrolled in Medicare Advantage, as well as fully-insured employer-sponsored plans in the U.S., Medicaid, and Individual & Family plans available through the Affordable Care Act.

· The Centers for Disease Control and Prevention (CDC) states that COVID-19 testing may be performed on patients with a doctor's approval.

· Current testing is available through the CDC and is being offered at no cost.

· A commercial test for COVID-19 is also now available through Laboratory Corporation of America (LabCorp) and Quest Diagnostics (Quest).

· All suspected COVID-19 specimens will be collected at by health care professionals such as physician offices and hospitals and sent to the laboratories of LabCorp or Quest. Specimens for the commercial test will not be collected directly at LabCorp or Quest locations.

· Procedure codes for health care providers and hospitals are expected to be available April 1, 2020.

Watch our Videos

Learn more about Cigna's efforts in this video message from David M. Cordani, President and CEO of Cigna Corporation.

Hear from Cigna Chief Clinical Officer Dr. Steve Miller.

· COVID-19 Informational video featuring Dr. Steve Miller (Viewing time 2:44)

· COVID-19 FAQ with Dr. Steve Miller (Viewing time 6:12)

Cigna's top priority is the safety and service of our customers, clients, employees and partners, and we're closely monitoring the COVID-19 outbreak.

To help contain the spread of COVID-19 globally, the Cigna Foundation is donating $250,000 USD to local organizations to help deliver much-needed medical supplies and insurance coverage to hospital staff and customers in Wuhan and other affected areas.

We encourage everyone to follow the guidance provided by local health authorities, the World Health Organization and the U.S. Centers for Disease Control and Prevention.

Up to date information is available in our Disaster Resource Center.

In addition, the Cigna Agent Resource Line (CARL) is available to answer questions. Give them a call Monday – Saturday, 7:00 a.m. – 7:00 p.m. CST at 866-442-7516 or at CARL@Cigna.com

Confidential, unpublished property of Cigna. Do not duplicate or distribute.

Cigna Agent Resource Line: 866-442-7516