Change in submitting Commissions questions

We're following the recommendations of the Centers for Disease Control and Prevention's (CDC) for social distancing, and Cigna’s Medicare Advantage teams are working remotely when possible to practice social distancing in efforts to curb the spread of COVID-19.

Due to this, we ask that you direct questions regarding

commissions to commissions@healthspring.com

rather than calling the regular commissions telephone number.

Communicating via email will allow our staff to respond to your needs more quickly from their remote locations, as they are not physically in the office to receive phone calls. We ask that you allow us up to 48 hours to return your message.

For regular questions that are not related to commissions, you can also contact the Cigna Agent Resource Line (CARL) for help Monday – Saturday, 7:00 a.m. – 7:00 p.m. CST by calling 866-442-7516 or via email at CARL@Cigna.com.

Thank you for your patience as we work to navigate these unique circumstances together.

Cigna's top priority is the safety and service of our customers, clients, employees and partners, and we're closely monitoring the COVID-19 outbreak.

To help contain the spread of COVID-19 globally, the Cigna Foundation is donating $250,000 USD to local organizations to help deliver much-needed medical supplies and insurance coverage to hospital staff and customers in Wuhan and other affected areas.

We encourage everyone to follow the guidance provided by local health authorities, the World Health Organization and the U.S. Centers for Disease Control and Prevention.

Up to date information is available in our Disaster Resource Center.

Confidential, unpublished property of Cigna. Do not duplicate or distribute.

Cigna Agent Resource Line: 866-442-7516