We hope that you are off to a great start this AEP and we thank you for your production!!!
We are seeing a trend with applications being submitted using the eEnrollment tool... Agents are including special characters like “dashes” in the names and MBI numbers of their enrollees which can interfere with the processing of these applications.
- Please do not include any special characters when using this tool.
So to optimize your commissions and ensure your customers are enrolled without delay, please be certain to follow this process. Feel free to contact the Agent Assistance Line if additional guidance is needed 1.866.442.7516.
Thank you for your attention to detail,
MAPA – Broker Sales Representatives
