The Agent of Record Protection Pledge: Learn it Now, Benefit Later.

It’s a pivotal system update we created in response to feedback from agents like you.

We’re back with a refresher, and The Pledge is just that big.

Under the Agent of Record Protection pledge, your AOR status - and corresponding renewal commissions - will be retained when existing Humana members make like-to-like-plan changes via CMS.gov, Humanamedicare.com or with help from a Humana telesales agent.

Here’s a sneak peek. AOR Protection will:

*Automatically retain your existing Agent of Record (AOR) relationship if one of your members switch like-to-like plans

Ensure your corresponding renewal commissions aren’t jeopardized

Remain active all year long (AOR Protection has been in effect since the 2019 Annual Enrollment Period)

Get full details of The Agent of Record Protection Pledge.

Download PDF

Thank you for all your support!

*Except in certain situations as detailed in the attached document.

*Field agents are responsible for maintaining their relationships with each member throughout the year to ensure the member’s Medicare needs are met. This includes all services typically provided by agents such as 30/60/90 day calls, etc. Agents may be removed as the AOR if there is any indication that the agent/member relationship has been disrupted, if a complaint is received, upon a member’s or agent’s request or for other legal, compliance or regulatory purposes.

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For more information about Humana coverage of the company providing these benefits, please visit Humana.com.