Cigna-HealthSpring is looking a lot more like Cigna

You may have noticed some changes in the look of our Medicare communications lately. That’s because Cigna-HealthSpring is now transitioning to the Cigna umbrella brand.

Why is this changing?

This will allow us to transition to the trusted Cigna brand while continuing to offer the same great services and plan options that customers have come to expect from us.

What exactly will change?

Very little. HealthSpring will remain in many plan names. And when customers stick with their current Cigna Medicare plan, they won’t need a new ID card.

If you’ve already ordered marketing collateral for Cigna-HealthSpring, you can continue to use it. And when you need to reorder, new versions will feature the Cigna name and logo.

The new AEP toolkits are coming!

Our AEP 2020 marketing materials for brokers will soon be available for ordering. These include business reply cards, flyers and brochures, all of which can be customized with your contact information. Download documents for printing at no cost, or have them professionally printed and delivered for a small charge.



More information will be available next week; stay tuned!

More from Ted Danson 

Our new Medicare commercial featuring Ted Danson will be running on network TV and cable later this month. Our goal for our entire AEP 2020 campaign is to elevate Cigna plans to top of mind for your clients, and this clever commercial will help to do just that.

Think you know HAAL?

Meet CARL.

With the shift from Cigna-HealthSpring to Cigna comes a transition to the Cigna Agent Resource Line, aka CARL. You’ll still enjoy the same great service and get your questions answered promptly and professionally. Plus, you’ll have the opportunity to chat live with a CARL representative when our new reporting system rolls out later this month.



The CARL service line will go into effect on Monday, September 16. The phone number itself will not change from HAAL. 

To reach us:



Cigna Agent Resource Line (CARL):

866-442-7516 (No change from HAAL)

Email: CARL@cigna.com



Regular hours:

Monday – Friday, 7:00 a.m. – 6:00 p.m. CT

Additional AEP hours:

Monday – Saturday, 7:00 a.m. – 9:00 p.m. CT; Sunday, 9:30 a.m. – 9:00 p.m. CT

Last call for certification

If you're not yet certified to sell Cigna Medicare, there's still time. And we’ll reimburse you for the certification fees too. But only if you complete your certification by September 15, 2019 and sell just five net January 1, 2020 effective applications.

For full details, go to Producer University to view “Your Roadmap to 2020 Certification.”

Need help?

Forgot your login credentials? No problem. Go to Producer University and follow the on-screen prompts to set up a new ID and password.

As always, if you need any assistance regarding our new offerings, feel free to contact your Broker Sales Rep or call our Agent Assistance Line (HAAL) at 866-442-7516.