It has come to our attention that a system’s error resulted in premium payments being withdrawn from Companion Medicare Supplement policy holders’ bank accounts twice. This “double draft” only impacted active policy holders with a draft date of 01/01/2019.

We apologize for any inconvenience this may cause your clients. Our bank is in the process of reversing the erroneous transactions, which will result in a refund of the duplicate premium.

If your client incurs any overdraft fees specifically related to this duplicate draft, please have your client provide us a copy of their bank statement, noting their policy number. Our fax number is 855-860-0992, or they may mail to us at P.O. Box 14158, Clearwater, FL 33766-4158
 
Thank you.