It has come to our attention that a system’s error
resulted in premium payment being withdrawn from Thrivent Medicare
Supplement contract holders’ bank accounts twice. This
“double draft” only impacted active contract holders with a draft
date of 01/01/2019.
We apologize for any inconvenience this may cause your
clients. Our bank is in the process of reversing the erroneous
transactions, which will result in a refund of the duplicate
premium.
If your client incurs any overdraft fees specifically related to
this duplicate draft, please have your client provide us a copy of
their bank statement, noting their contract number. Our fax number
is 855-400-9598, or they may mail to us at P.O. Box 14008,
Clearwater, FL 33766-4008
Thank you.
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