New Medicare
Card Mailing Update – Wave 3 Begins, Wave 1 Ends
We started mailing new Medicare cards to people with
Medicare who live in Wave 3 states: Arkansas, Illinois, Indiana, Iowa,
Kansas, Minnesota, Nebraska, North Dakota, Oklahoma, South Dakota and
Wisconsin. We continue to mail new cards to people who live in
Wave 2 states and territories (Alaska, American Samoa, California,
Guam, Hawaii, Northern Mariana Islands, Oregon), as well as nationwide
to people who are new to Medicare.
We finished mailing most cards to people with Medicare who
live in Wave 1 states: Delaware, District of Columbia, Maryland,
Pennsylvania, Virginia, and West Virginia. If someone with
Medicare says they did not get a card:
- Print and give them the “Still Waiting for Your
New Card?” handout (in English or Spanish).
- Or tell them to call 1-800-Medicare
(1-800-633-4227). There might be something that needs to be
corrected, such as updating their mailing address.
All Medicare Administrative Contractor (MAC) secure portal
Medicare Beneficiary Identifier (MBI) look-up tools are ready for use.
If you do not already have access, sign up for your MAC’s portal to
use the tool. Once we mail the new Medicare card with the MBI to your
patient, you can look up MBIs for your Medicare patients when they do
not or cannot give them. If the tool indicates the card has not been
mailed for your Medicare patient who lives in a geographic location
where the card mailing is finished, tell your patient to call
1-800-Medicare (1-800-633-4227).
To ensure people with Medicare continue to get health care
services, continue to use the Health Insurance Claim Number (HICN)
through December 31, 2019 or until your patient brings in their new
card with the new number.
Check this website as the mailings progress.
Continue to direct people with Medicare to Medicare.gov/NewCard for information
about the mailings and to sign up to get email about the status of card
mailings in their state.
We’re committed to mailing new cards to all people with
Medicare by April 2019.
Information on the transition to the new Medicare
Beneficiary identifier:
The Medicare Learning Network®, MLN Connects®, and
MLN Matters® are registered
trademarks of the U.S. Department of Health and Human Services
(HHS).
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