Great news - as of May 15, 2018, UnitedHealthcare is releasing an updated voice signature capability in LEAN™ for AARP^® Medicare Supplement Insurance Plans, insured by UnitedHealthcare Insurance Company.
Consumers in eleven states – Illinois, Indiana, Georgia, Minnesota, Missouri, Nevada, North Carolina, Oregon, Pennsylvania, South Carolina and Utah now have the option to sign their applications via voice signature through you, their agent. Voice Signature is an enrollment enhancement that gives consumers the ability to complete enrollment in an AARP Medicare Supplement Plan from a location of their convenience, if the consumer chooses to do so.

Note: As a reminder, agents are encouraged to communicate with consumers in the manner the consumer prefers. Agents must have some means of accommodating consumers who wish to meet face-to-face at a mutually agreed to location. When agents discuss the voice signature option with a consumer, they must also tell the consumer that they are available to meet face-to face with them to complete the enrollment if that is what the consumer prefers.

So how does Voice Signature work?

Using Voice Signature is easy-everything you need is within LEAN™!

First, familiarize yourself with the Voice Signature User Guide to help direct you through the process. Next, see the Voice Signature enrollment process in action by viewing a full step-by-step instructional WebEx, or, join one of our Live WebEx training sessions.

Before proceeding, you must confirm you provided your client a current copy of the AARP Medicare Supplement Enrollment Kit. During the enrollment process you will be asked to attest that you provided the consumer with this information and you will be required to ask the consumer to verify if they have a copy of the Enrollment Kit in front of them at the time of the call. Next, ensure that the consumer understands and is willing to sign the form electronically via voice signature.

Then, log on to LEAN™ and start completing an online application for consumers residing in one of the 11 states mentioned above. Once you get to the Signature Capture page, select Voice Signature and carefully follow the instructions as indicated on each page.

Please note that all information, questions, terms and conditions, and disclaimers displayed on the screen must be read verbatim to the consumer during the recording. If any verbiage is missed, a new application will have to be submitted.

· To start the recording, call 1-888-889-9198. Ensure your client is on the phone with you and has agreed to have the application voice recorded. Note: gray boxes are instructional content for you to read and not to be recorded.

· With your client on the phone, walk them through plan options and the plan application. Please confirm all of the questions are answered and submit the completed application.

Voice Signature is just one way UnitedHealthcare is making the AARP Medicare Supplement enrollment process a more hassle free experience. Offer this easy convenience to consumers as an option and start using Voice Signature today!

Questions?
Call or email the Producer Help Desk at 1-888-381-8581 or phd@uhc.com (include agent writing number in the subject line), or contact your UnitedHealthcare Regional Sales Director for AARP Medicare Supplement Insurance Plans.

AARP endorses the AARP Medicare Supplement Insurance Plans, insured by UnitedHealthcare Insurance Company (UnitedHealthcare Insurance Company of New York for New York residents). UnitedHealthcare Insurance Company pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. AARP does not employ or endorse agents, brokers or producers.

May 15, 2018. Confidential and proprietary. For internal/agent use only. Do not distribute.