·     This new SOA is available for use effective immediately and is consistent with current Medicare Marketing Guidelines. 

·     This new SOA is available in addition to SOAs already in print – it does not replace other compliant SOAs.

·     We will gradually replace the existing two-page SOA with the new one-page SOA as printed supplies are depleted. However, you may continue to use the two-page SOA if you prefer.

·     Consistent with local market branding, there are two versions of the new one-page SOA: Cigna-HealthSpring and Cigna.*

·     The Cigna-HealthSpring version is intended for use in all markets except Arizona and Kansas City.

·     The Cigna version is intended for use in Arizona and Kansas City.

·     If an Agent in a Cigna-HealthSpring Market submits a SOA that is branded Cigna or vice-versa, the SOA will still be accepted (assuming the SOA was otherwise submitted accurately and completely).

·     A signed SOA is required prior to a sales appointment. 

·     Agents may only discuss what is outlined in the signed SOA. If a need arises to discuss products outside of the previously signed SOA, then the agent must obtain a newly signed SOA. 

·     TeleScope is Cigna-HealthSpring’s recommended solution for completing an SOA. You may place a three-way call with your prospect and our TeleScope rep by dialing 1.866.398.6055; you will receive a confirmation number verifying that the SOA has been recorded.

·     When faxing a two-page SOA form, both page one and page two (i.e., the reverse side of page one with the legal disclaimer language) must be submitted to ensure compliance. 

·     An SOA must accompany every application at the time of submission. In the event that the SOA is missing, Cigna-HealthSpring will immediately contact the agent to ensure that the SOA is received within 14 days of the application received date.

·     If we have not received a compliant SOA within the 14-day timeframe, a CMS violation may be issued in the form of a sales development action or SDAC.

·     An SOA is not needed for a beneficiary to attend a formal or informal Marketing/Sales Event. An SOA will only be required if the prospect requests a future individual appointment. The SOA for that future individual appointment can be completed at the event (where the prospect made that request).