Did you know?

• At least 51 million working adults in the United States are without disability insurance other than the basic coverage available through Social Security.
• Three out of ten American adults indicate they can’t pay an unexpected $400 bill without having to carry a balance on their credit card or borrow money from friends, family, or the bank.

Remember to take a look at our available resources to help you continue the conversation about disability income insurance:

Source: https://disabilitycanhappen.org/disability-statistic/

Most would agree that it’s good to have choices to meet the needs of tomorrow. Thankfully your client has the flexibility to choose between cash or reimbursement long-term care benefits.

The flyer discusses how cash can be used for anything related to long-term care needs or how your client will be reimbursed for long-term care services up to the selected amount each month.

Having the freedom to choose what works best based on their needs is instrumental. Read in more detail how it works.

*Agent/Broker use only. Not for distribution.

Listen to the Medicare Advantage Cross-sell webinar to hear about ways you can help clients with their insurance needs. Learn how to start the conversation, cross-sell the products they need and increase your sales.

Are you ready to sell Medicare Advantage with Wellcare?

To sell the co-branded Wellcare Mutual of Omaha MAPD PPO plans you need to contract with Wellcare and complete their certification training for 2024 plans.  You can access the Wellcare Annual Certification Training by visiting the  Centene Learning Center.

You can check your ready to sell status by logging into Centene Workbench. Your RTS status will be in the top right-hand corner. If you need further assistance from Wellcare with contracting, certifications, commissions, or onboarding please contact Wellcare at 866-822-1339 Monday-Friday: 8:00 am – 8:00 pm EST.

*Agent/Broker use only. Confidential and proprietary. Not to be distributed or shared with Medicare beneficiaries. Distribution to any person or company is prohibited and may be grounds for contract termination.

Often, we speak to clients about the financial future of their loved ones and retirement needs, but many clients fear the unknown future of their health. By adding an LTC rider to an indexed universal life (IULs) policy, we can help life insurance clients address multiple concerns at once.

Whether it’s through a Long-Term Care Insurance policy or our Long-Term Care Rider on our IULs, help clients put a plan in place for their future long-term care needs.

Find out more information about our Long-Term Care Rider (including rider information and updated marketing tools) at MutualofOmaha.com/ltc-rider.

Rhode Island updated their Medicare Supplement regulation to create a new Guaranteed Issue right for Medicare supplement and Medicare Advantage policyholders.  This right will occur annually and will start on June 1 and end on June 30 of each year. Coverage will not be made effective prior to June 1 or beyond 60 days from the application date.

• Plan A is the only plan available.
• We will only be accepting paper applications at this time.
• Coverage will not be made effective prior to the June or beyond 60 days from the application date.
• Compensation will be paid as Guaranteed Issue.
• See attached Underwriting Guidelines for information.

Coming Soon!

Mutual of Omaha is updating our secure access portal for our network and applications by updating the security of the login platform, Okta. We periodically update these platforms to keep your information, as well as your clients’ information, more secure.

Effective June 1, your login screen will look different than it currently does.

If you currently use your username to log into SPA, please continue to use this and your current password on the new login screen.

If you currently use your email address to log into SPA, on 6/1, you will need to begin using your username and current password on the new login screen as an email address will not be accepted.
Note: To locate your Username, please log into SPA, go to “Profile” (the icon in the upper right hand corner of the screen) and select “Change Security Settings”. This will take you to a page that will display your current Username.

After completing the login process, you will still receive the same Okta Multi-Factor Authentication method prompts you receive currently.

Introducing DI Refocused! The goal is to help refocus what you know about Mutual Income Solutions disability income insurance. We’ve made improvements that will make it easier to do business with us, as well as help you consider some target markets that might not be prospected as often. Check out what’s new:

Distinct Target Markets: The industry often emphasizes the medical field, attorneys, CPAs and other high-earning business professionals. However, there are other occupation segments like young professionals and self-employed individuals who can often be under-prospected and undeserved.

Enhanced Application Process: In addition to emphasizing new target markets for Mutual Income Solutions, we are now offering paper applications in addition to our e-application.

Updated Marketing Materials: There will be refreshed and new marketing materials available for you to tell the Mutual of Omaha story. These will include pieces highlighting some of the distinct markets Mutual Income Solutions was designed to serve.

Check out the campaign brochure for more information. DI Refocused

Mutual of Omaha actively monitors our inforce long-term care business, filing rate adjustments when necessary to ensure we keep our promises to policyholders and remain competitive in the marketplace.

We will be implementing the following inforce rate adjustments in the state of Louisiana, effective August 1, 2024.

Policyholder Notification Process

Policyholders will receive a letter notifying them at least 60* days prior to the premium rate increase effective date as outlined above.

Along with the premium rate increase notification letters, most policyholders will receive an adjustment offer if there are options available. The offer will provide the policyholder with a benefit-reduction alternative to help reduce the impact of the premium increase.

Tools Available

Additional resources are available on Sales Professional Access, including:

• A list of impacted policyholders on the Reports page
• Historical rate adjustment information by policy form on the Rate Adjustment page

For a complete list of affected policy forms and additional key information, including quoting best practices, please review the FAQ.

Long-term care insurance is a core product for Mutual of Omaha, and we intend to remain a key player in this market for years to come.

Who doesn’t like some cash back? From January 1 – June 30 2024, if you write five (5) Med supp policies in one month, you can earn a bonus back.

In participating states, you can earn:

• $150 cash per issued underwritten policy (includes internal and affiliate conversions, except in NC)
• $30 per issued policy for open enrollment business (excludes internal and affiliate conversions)

For more information and for official rules and regulations please see the official flyer.

Our product offers clients a way to provide their children and grandchildren with lifelong protection at an affordable price.

Plus, they have the option to buy additional coverage on the insured at the time of several life events, without evidence of insurability. It’s easy to apply for and can be purchased by a parent or a grandparent. Children’s Whole Life is a great add-on product to any sales made, especially if there’s more than one generation in the household.

Make conversation with clients a breeze by diving into our Children’s Whole Life marketing materials:

• Consumer Brochure
• Highlight Sheet
• Grandparent Sales Idea

To learn more about Children’s Whole Life, visit our website.

The Critical Advantage Portfolio offers a great opportunity to provide additional coverage for clients who are looking for DI, Medicare Supplement or Long-Term Care coverage.

With three products and multiple price points, the Critical Advantage portfolio offers plenty of options for clients including a built-in return of premium for Critical Illness.

Check out the product and underwriting guide to learn more.

According to the Centers for Disease Control and Prevention, every year, more than 795,000 people in the United States have a stroke.

With a Heart Attack & Stroke policy from the Critical Advantage Portfolio, you can help your clients:

√ Replace lost income
√ Pay health insurance deductibles and co-pays
√ Keep up with ongoing living expenses like groceries and house payments

Take this opportunity to talk to your clients about the costs a stroke can have on them and their family. For more information on all the products in the Critical Advantage portfolio, click here.

We often state that our IULs are designed with the client in mind, but what do we mean by that statement?

One obvious piece of the design includes our riders offerings:

• Do have clients that are unsure about not having access to the premium dollars that they will pay into the life insurance?
  • Our Guaranteed Refund Option (GRO) rider is automatically included for all qualifying Life Protection and Income Advantage IUL policies. This rider provides SEVEN windows in which the policyowner may surrender their policy and receive a percentage of their premiums back.¹
• Do your clients anticipate the need for services while living but don’t have enough excess funds to pay for separate Life Insurance and Long-Term Care policies?
  • Our Long-Term Care (LTC) rider is available for qualifying Life Protection and Income Advantage IUL policyowners to help them accelerate their death benefit if the insured requires long-term care services.^2,3
• What if your clients don’t have extra funds to add an LTC rider or don’t qualify for an LTC rider?
  • Our IULs automatically included the Accelerated Death Benefit Riders for Chronic and Terminal Illness⁴ providing backup protection for no charge AND with no additional underwriting.

These are just a few of the elements we add into our IUL design so that they are truly client-friendly policies.

Find out more at DiscoverIUL.com

¹ For Life Protection Advantage, the GRO rider is not available for clients age 60 or above (regardless of risk class), for substandard or tobacco cases under age 50 or for substandard tables 5-16 at ages 50 and above. For Income Advantage, the GRO rider is not available for substandard or tobacco cases under age 50 or for substandard tables 5-16 at ages 50 and above.
² The LTC rider is not approved in California.
³ Clients aged 30-79 are eligible to apply. If the policy is issued with the LTC rider, the Chronic Illness Rider will not be included.
⁴ For IUL policies that qualify.

As you continue to write Medicare solutions products, make sure you are familiar with the payment options available for different application types. You want to make sure your clients are aware of their payment options, as well as processing their initial and ongoing payments. The most important piece of information is to remember that the initial premium is due at policy issue-not the effective date. Note: In addition, keep in mind if a client is using a voice signature, Mutual of Omaha does not accept a credit card as payment.

Below we have outlined the payment options and processes:

Collection of Premium – At least one month’s premium must be submitted with the application.

• Money orders, cashier’s checks and counter checks are only acceptable if they are obtained by the applicant. Third-party payors cannot obtain a money order or cashier’s check on behalf of the applicant.

Initial Premium Payment Options – The premium will be withdrawn at policy issue, based on the payment option selected.

• Automatic Bank Withdrawal
  • Applicant must use a bank account with their name on it.
  • If using an ACH form, both the account number and routing number must be listed for processing.
  • An account number can be from a checking or savings account.
• Credit Card payment
  • Available on the e-Application only
  • Funds are withdrawn upon policy submission.
• Check
  • Only available if the applicant is wet signing their application.
  • Check is cashed upon policy issue.
  • Application and copy of check can be submitted via fax, however, the live check will also need to be sent in.

Ongoing Premium Payment

• Monthly Automatic Bank Withdrawal Options (for paper application or e-Application)
  • 1^st through the 28^th or the last day of every month
  • Week (1^st, 2^nd, 3^rd, 4^th, last week) of each month or weekday (Monday-Friday) of the month
  • Note: After the policy has been issued, the client can update their payment options via Customer Access to withdrawal every 3, 6, or 12 months
• Check
  • Client may mail their premium check to Mutual of Omaha quarterly, semiannually, or annually.

If you still have questions, contact our Sales Support Team at 800-693-6083.

Please review these important reminders from United of Omaha regarding our position on Investor Originated Life Insurance and Stranger Originated Life Insurance.

Errors and Omissions Insurance in the amount of $1 million (per claim) is required prior to selling:

• Term Life Answers
• Universal Life
• Index Universal Life
• All Annuity
• Critical Advantage
• Disability
• Long Term Care

Errors and Omissions is not required for:

• Term Life Express
• Final Expense
• Index Universal Life Express
• Children Whole Life
• Medicare Supplement
• Dental
• Accidental Death

Mutual of Omaha’s Critical Advantage Portfolio (Critical Illness, Heart Attack/Stroke and Cancer Insurance) varies by state.

The State Difference Matrix guide is designed to give you a snapshot view of the state-to-state differences in product and benefit availability. Use this guide when you are working on developing a comprehensive solution for your clients

Reminder:

Please note that Illumifin has changed its email address domain from ltcg.com to illumifin.com. All emails sent to illumifin employees using “@ltcg.com” will be forwarded to the illumifin.com domain until August 21st, 2024. On this date, the ltcg.com email domain will shut down permanently and emails will no longer be forwarded.

The format of illumifin employee email addresses has also changed. There will no longer be a period in-between the first and last name within the email address. For example, any email that would originally be sent to firstname.lastname@ltcg.com should now be addressed to firstnamelastname@illumifin.com.

Helpful Tip: A helpful feature is available when using Outlook for emails. Once you’ve sent an initial email to an illumifin employee using the new illumifin.com domain, Outlook provides the option to delete the old ltcg.com domain from your populated email addresses. When crafting your next email, click the “to” line and hover over the list of populated names. You can click the “x” to the right of the ltcg.com domains and delete them from the populated list.

For any questions, please contact: iwptpamgmt@mutualofomaha.com

Life insurance protection is protection for the ones you love, once you’re gone – but what about while you’re still here? Do your clients know there is protection available for the present? Learn how to position Mutual of Omaha’s Critical Advantage portfolio as a complement to their life insurance policy and how the portfolio’s products can help replace lost income, pay health insurance deductibles, and even cover the cost of household expenses.

View Here

Make sure to visit our Critical Advantage Product Page on Sales Professional Access for even more reasons why Mutual of Omaha’s Critical Advantage portfolio of products are part of the bigger picture.

Think about it. What would happen if suddenly, due to an illness or injury, you were unable to work? Most of us think, “That could never happen to me,” until it does. Your clients’ ability to earn a living is their most important asset, and one of the best ways to protect it is with disability insurance.

However, lack of knowledge plays a big role in the lack of protection. Just 16% of adults say they are very knowledgeable about disability insurance. This indicates a need for education on disability coverage. One way to build awareness around disability income protection is by educating clients about the cost a disability can inflict upon a household. The National Disability Institute found households with one adult who has a disability require 28% more income to retain a similar standard of living than households without an adult with a disability.

LIMRA’s 2024 Insurance Barometer Study found that 20% of adults say they intend to purchase disability insurance coverage within the next 12 months. Oftentimes, the intent doesn’t necessarily translate into action. During Disability Insurance Awareness Month, the industry has an opportunity to keep educating consumers and hopefully spur them to purchase the coverage they need to protect their income.

Check out the available resources to help you educate your client network.

• Creating a Cross-Sell with Life Insurance →
• Putting the Return of Premium Rider to Work →
• Product Guide →
• Highlight Sheet →

Source: https://www.limra.com/en/newsroom/industry-trends/2024/disability-insurance-awareness-month-protecting-your-paycheck-and-your-future/#:~:text=The%202024%20Insurance%20Barometer%20Study,ownership%20may%20be%20far%20less.

Workers who are fortunate to have a competitive benefits package from their employers might not know what kind of coverage they have. Do your clients know if disability income insurance is part of their plan at work? Or if they have disability income insurance, do they understand their group coverage?

Solution

• Help your clients understand the disability income insurance benefits they receive from their employers, and if necessary, recommend additional coverage to supplement their employee benefits.

Market to Target

• Individuals working full-time
• Employees who have group disability income insurance coverage
• Income ranges- $50,000- $300,000
• Families

What Your Clients Need to Know

• All employers don’t offer disability income insurance. Many workers assume they have disability income insurance through work, but really don’t and find out too late.
• Make sure your clients know that disability income insurance benefit amounts aren’t the same as their current monthly income.
• When employers pay for disability income insurance for their employees, the paid benefits are taxed as regular income, which further reduces the benefit amount.
• Individual disability income insurance policies provide tax-free benefits.
• Employer-paid benefits are offered as an incentive to help retain employees. Your clients’ disability income insurance coverage may depend on their continued employment with the company.

Term Life Express offers affordable rates, a simple application process, and flexible products and features.

Make buying life insurance quick and simple for your clients by promoting TLE using our customizable, consumer-facing postcard. The postcard features product highlights, a spot for your contact information and the ability to customize the issue ages and face amounts shown.

To customize and place an order simply contact Sales Support at 1-800-693-6083.

Boost your LTCi sales by furthering your product and sales process knowledge!

Our Sales and Marketing Process brochure breaks the sales process down into 6 thoughtful steps, helping you organize your approach to sales. This handy brochure also suggests other educational material for each step in the process, so it’s an invaluable resource for learning all things LTCi.

Check out the steps and how they can help you jump-start sales by downloading the brochure.

June 2024 Rate Release

Our underwriting quick reference guide provides a high-level overview of Mutual Income Solutions’ full underwriting guide. With this piece you have a snapshot of our disability income insurance product’s underwriting right at your fingertips.

Disability Insurance Awareness Month (DIAM) serves as a reminder to start the conversation with your clients on how to protect their income in the event they become unable to work due to illness or injury. Below are some facts that highlight the importance of having disability insurance. This May, talk with your clients about why a Mutual Income Solutions disability income insurance policy is such a critical part of their comprehensive financial strategy!

• 61% of consumers would feel financial hardship in 1 year should the primary wage earner become ill or injured.
• 49% of consumers would feel financial stress in 6 months.
• If a primary wage earner becomes too ill or injured to work, 51% would turn to personal savings, 32 % would ask family for help, 26% would turn to retirement accounts, and 22% would turn to credit cards and loans.

Start the conversation today! Here are resources to help you get started.

• Creating a Cross-Sell with Life Insurance →
• Putting the Return of Premium Rider to Work →
• Product Guide →
• Highlight Sheet →

Social Media — Follow our Brokerage Facebook Group and our Brokerage LinkedIn page.

Source: https://www.limra.com/siteassets/newsroom/fact-tank/fact-sheets/2023-Fast-Facts-about-Disability-Insurance.pdf

An email went out last week announcing our increase to our Maximum Monthly Benefits from $10,000 to $15,000. The email you received contained an error and stated that the Maximum Monthly Benefit limits for Class I and Class II health risks would remain at $10,000 if there is history of one immediate family member with dementia. This should have read that the Class I and Class II health risks would remain at $5,000. For those with a history of one family member with dementia, the total pool limit remains unchanged at $300,000. Please see the corrected communication below.

Effective June 3, 2024, the Maximum Monthly Benefit will increase from $10,000 to $15,000 on our MutualCare Solutions long-term care products! This will allow clients access to additional benefits if needed and provide a greater sense of security if a long-term care event occurs.

Monthly benefit amounts range from $1,500 to $15,000 per month with this new increase*. The total Maximum Monthly Benefit, including long-term care coverage from other companies, will also increase to $15,000.

With this change we will be removing the 60-month benefit multiplier on our Secure product. The $500,000 policy limit cap on our Custom product is still in effect.

New paper and e-applications reflecting the higher Maximum Monthly Benefit and removal of the 60-month benefit period will be available on June 3, 2024. Please discontinue use of all old applications.

The following transition rules will apply:

• All old versions of the application must be received at Mutual of Omaha no later than June 21, 2024 for processing.
• Old applications received after June 21, 2024, will not be accepted. Applications will be returned, and a new application will be required. No exceptions will be made.

Please also note, the Maximum Monthly Benefit for Class I and Class II health risks will remain at $5,000.

Marketing Materials will also be updated by June 3, 2024. Additional information can be found in the LTC Product Guide, or you can reach out to a member of your LTC Sales Team.

The MutualCare® Solutions Underwriting Guide has been updated.

View the updated guide by downloading here or order the updated guide via normal ordering channels.

An updated MutualCare® Solutions Product Guide is available for download.

Updates Include:

• Page 4 – Updated Policy Limit Duration and Maximum Monthly Benefit Increase
• Page 12 – Maximum Monthly Benefit Increase
• Page 13- Updated Policy Limit Duration and Maximum Monthly Benefit Increase
• Page-Maximum Monthly Benefit Increase

Download the new version here or order through your normal ordering channels.

Sometimes the best jams come from bands you know and love. Bands you have a personal connection with.

At Mutual of Omaha, we have our own band of personalized services to make you feel like a rock star with every interaction, starting with our Underwriting Programs:

• Simplified Underwriting for Index Universal Life Express applicants
• The Fit Underwriting Program to reward clients for healthier lifestyles
• Accelerated Underwriting Program for clients who qualify to expedite their underwriting processing
• NEW Fluidless Underwriting Program that allows qualified applicants to jumpstart their underwriting by bypassing their initial exams¹

Turn up your IUL sales with jams that provide unrivaled expertise.

¹ Fluidless Underwriting Program applies to Fully Underwritten Life Insurance Applications only.