What's Inside:
Group Paperwork: Post Submission Changes to Applications | Large Group Custom HRA Applications | Amazing! Capital BlueCross Ranks Highest Among Health Insurers Nationally for Fourth Year | Salesforce Tip! Rep Assignment Lookup | Producer of Record (POR) Letter for Renewal Groups | Employee Perks with Blue365® | Tell Us How You Live Fearless and Win a Trip to Disney! | Makeover! Secure Member Account Page Getting a New Look |
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| Group Paperwork: Post Submission Changes to Applications |
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| Once you have submitted paperwork for a customer to Capital BlueCross, Underwriting may return it for updates and changes to be completed by the group. To make the updates, always use the application Underwriting provides. The person making the updates must initial and date the paperwork. |
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| Large Group Custom HRA Applications |
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| Updated! The HRA Applications (HDP-11 and HDP-12) for the Large Group Custom segment now include the option to cover prescription drug cost-sharing under the HRA. If you’re selling this option, remember members must log in to their secure account page at capbluecross.com and request that the claim be processed for each prescription purchase (just as for an HSA/HRA stacked plan). Make it easy and download the Managing Your Prescription Reimbursement Online flyer to share with your groups and their members. |
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| Amazing! Capital BlueCross Ranks Highest Among Health Insurers Nationally for Fourth Year |
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| Capital BlueCross today announced that, for the fourth straight year, from 2014 to 2017, it scored higher than all health insurance companies nationally that are tracked in the American Customer Satisfaction Index (ACSI) Syndicated Study, the only cross-industry benchmark of its kind. |
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On a scale of 100, with 100 being the most satisfied, Capital BlueCross’ score is 80, the highest among health insurance companies tracked by the index. Capital BlueCross further improved its leadership position from prior years and exceeded the health insurance industry average by 7 points.
“We are proud that our ACSI score reflects our consumer focus and position as a leader in the industry year after year,” said Gary D. St. Hilaire, President and CEO, Capital BlueCross. “Capital BlueCross is dedicated to providing exceptional service that focuses on the individual needs of our members, while also driving innovation in health care to improve the health and well-being of our community.”
The ACSI, developed at the University of Michigan’s Ross School of Business, provides an independent perspective of customer satisfaction that quantifies customers’ perceptions of their experience with a product or service. Capital BlueCross’ score is based on a random sample of its current customers. |
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| Salesforce Tip! Rep Assignment Lookup |
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Did you know you can search for your Capital BlueCross Account Manager or Sales Executive? Salesforce makes it easy. Search for your agency’s account record, just as you would search for a group account. The “Account Record Detail” will list the assigned Capital BlueCross representatives. If you do not work for an agency, or your agency is not appointed, search using your name.
If a field is blank and you are working with a prospect within that assignment, contact your Preferred Producer. |
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| Producer of Record (POR) Letter for Renewal Groups |
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| Don’t forget! Have your renewing groups complete and return the redesigned POR letter to Capital BlueCross. When Capital BlueCross has the new POR on file, we can more accurately track and consider your group's book of business for incentive programs. Also, we can initiate the eGems process for you and the group. The letters can be submitted anytime and do not need to correspond with the group's renewal effective date. We ask that updated letters are received by Capital BlueCross prior to December 1, 2018. |
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| Employee Perks with Blue365® |
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Did you know Capital BlueCross offers the industry’s best health and wellness discount program at no cost to members? It’s called Blue365, which is available to your Capital BlueCross clients and their employees.
Join us for a webinar to learn how you can amplify your clients’ wellness strategies with Blue365. With this unique program, members can enjoy unmatched savings on gym memberships, wearables, weight loss programs, and more. The program also includes perks for employers, including discounts on bulk wearable orders and subsidized wellness products.
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| The Blue365® program is brought to you by the BlueCross BlueShield Association. The BlueCross BlueShield Association is an association of independent, locally operated BlueCross and/or BlueShield Companies. Blue365 offers access to savings on health and wellness products and services and other interesting items that members may purchase from independent vendors, which are different from covered benefits under your policies with Capital BlueCross and its family of companies, its contracts with Medicare, or any other applicable federal healthcare program. |
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| We Want Members To Tell Us How They Live Fearless |
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| Capital BlueCross is calling all everyday heroes! Tell your clients' members to unmask and share their story. Members who have taken on a big challenge to live a healthier life can submit their stories by February 28 for a chance to win. Check out the official rules. The grand prize is a trip for four to Disney World (remind members to pack their capes)! | |
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| Makeover! Secure Member Account Page is Getting a New Look |
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| Talk about a makeover! The secure member account page at capbluecross.com is getting a new look. In March, select members will try it out and provide feedback. At the start, some things will look new while others remain the same—but the experience will be all smooth sailing as we work to update the entire site. Keep an eye out when the site goes live for all members in late March! |
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| | Capital BlueCross is an independent licensee of the BlueCross BlueShield Association serving 21 counties in Central Pennsylvania and the Lehigh Valley. Communications issued by Capital BlueCross in its capacity as administrator of programs. This is an advertisement.
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