IN THIS ISSUE

The 2018 Annual Enrollment Period (AEP) ends soon!

Special Enrollment Period (SEP) for Hurricanes

Don’t see your client in SilverScript Enrollment reports? Here’s what you should do

The 2018 Annual Enrollment Period (AEP) ends soon!

It is hard to believe that we are days away from the end of the 2018 AEP. Please keep in mind that you must receive AEP applications no later than December 7^th, signed by the Medicare beneficiary. For paper applications, please follow the SilverScript enrollment processing instructions and enter the enrollment application into the Silverscript Agent Portal within 24 hours of receiving the application from the beneficiary. No need for you to complete all your application data entry by midnight on the 7^th. You can get a well-deserved good night’s sleep and enter the applications into the portal on the 8^th.

Looking to be even more efficient? View our eSOA and eApplication video tutorials on the Reference Materials page of the Agent Portal. They are short and to the point. After several minutes you’ll be an expert and ready to use these highly-efficient tools.

CMS announces Medicare Special Enrollment Period (SEP) for people affected by Hurricane Harvey, Irma, and Maria

As a result of Hurricanes Harvey, Irma, and Maria, the Centers for Medicare & Medicaid Services (CMS) will make available an SEP for all Medicare beneficiaries. This SEP will allow individuals affected by these hurricanes to enroll, dis-enroll or switch Medicare health or prescription drug plans. It is available now and runs through the end of the calendar year. Agents can assist impacted beneficiaries (and earn commission) just as you would during the AEP. When completing the SilverScript enrollment application form, select the “None of these statements apply to me.” SEP reason. It is the very last SEP option on our forms. No need to contact SilverScript. Just complete the application as you would normally do for any AEP enrollment but be certain to select the “None of these statements apply to me.” SEP reason. Keep in mind that this SEP does not provide a person who already made an AEP election an opportunity to change plans again. We posted a PDF of the impacted areas on the SilverScript Agent Portal.

Don’t see your client in SilverScript Enrollment reports? Here’s what you should do:

1. Was the initial application date older than the default date range that shows up when you first go to run reports? This can happen if an agent requests a change to an enrollment, such as adding an agent of record. The change may have been made recently, however the date that you need to enter into the Start Date in reports needs to be the original application date of the enrollment. If you are unsure of the initial application date, then change the start date to 10/1/2005.

2. Was the enrollment entered within the last couple of days? It can take up to 3 days from the submission of an enrollment to when it becomes available in the reports, so be patient. If it has been longer than three days, please follow the directions below that corresponds with the method in which the enrollment was processed.

a. Paper Enrollment – Did you enter the enrollment in the portal? If not, do it NOW. Agents are required to data enter the enrollments into the portal as soon as they receive the application to ensure correct translation of information from the paper application. Failure to do so can result in delays in enrollment processing.

It is possible that if it’s been a while since you faxed in the application but did not do the data entry. SilverScript’s enrollment department may have entered the application but it doesn’t have your agent ID recorded as the agent of record. Please send us a secured email to Producer.SalesResource@CVSCaremark.com, or send us a message using our secured communication service, Silver Mail, through the Agent Portal to request an agent of record change. Please include the following information: your client’s name, email address, Medicare number and your agent ID.

b. Electronic Enrollment – Check your electronic application history by clicking Electronic Enrollment in the portal, then clicking eApplication History in red towards the top right of the screen. Only if the status is “Signed” will the enrollment show up in your reports. Any other status indicates that the enrollment was not submitted. A brief description of each status is included on the eApplication History page.

c. Email Enrollment – It’s possible that your client may have clicked the enrollment link you sent, but then began navigating around the website, resulting in the link to your agent ID being broken. Please send us a secured email to Producer.SalesResource@CVSCaremark.com, or send us a message using our secured communication service, Silver Mail, through the Agent Portal. Please include the following information: your client’s name, email address, Medicare number, your agent ID, and the date you sent the enrollment link to the client. We will research and if applicable, add you as the agent of record so that the enrollment will be visible to you in your reports.

d. iPad Enrollment – Log in to the SilverScript application on your iPad and check to see if there are any unsubmitted enrollments, and if there are, check your internet connection. Once you establish a connection, the pending enrollments will automatically be submitted. If you don’t see any unsubmitted enrollments, please send us a secured email to Producer.SalesResource@CVSCaremark.com, or send us a message using our secured communication service, Silver Mail, through the Agent Portal. Please include the following information: your client’s name, email address, Medicare number, your agent ID, and the confirmation you received upon submitting the enrollment.

We recognize and appreciate your contributions as an agent. We want to ensure that you are properly compensated for each client you enroll in a SilverScript drug plan. Please help us help you by following the instructions listed above.

Quick Link:

www.SilverScriptAgentPortal.com

Questions or comments? Please contact your upline admin team. They are ready to support you.

FOR AGENT USE ONLY and not intended for public or general use.

Agent ID / Agent Name / 2018 Training / Type / Status

KClemensURL / Kenneth Clemens / passed / Super NMO Admin / Active

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