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| Medicare Offerings |
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INDIVIDUAL MEDICARE NEWS: October 26, 2017
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- 2018 Star ratings
- AOR retention policy
- Send in SOA with paper enrollments
- 2018 PDP plans are commissionable
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- NEW member retention tools
- Member meetings during AEP
- Discount on E&O coverage
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2018 star ratings documents now available—
Make sure you review them with beneficiaries
CMS requires you to review the 2018 star ratings document with beneficiaries when presenting Aetna and Coventry Individual Medicare plans (MA/MAPD, PDP). It’s your responsibility to swap out the 2017 star ratings page, which appears on yellow paper, with the new 2018 star ratings document, by November 1.
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Here's how to get 2018 star ratings documents online:
The 2018 star rating page will be included in any new enrollment kits you order as of October 25.
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Medicare Agent of Record (AOR) retention policy
Our AOR retention policy helps ensure you earn commission for helping your existing clients change plans. Here's how it works:
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Reminder: If using a paper Scope of Appointment (SOA) form, be sure to submit it with paper enrollment forms
Don't forget to attach the paper SOA form to all signed paper enrollment forms. Please submit the completed SOA and enrollment forms together within two calendar days of when you receive them from the beneficiary. Be sure to review all of the requirements for submitting 2018 SOA forms.
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NEW flyers to help you retain your clients
You can now access several flyers to help support your clients' health and retain their 2018 Aetna and Coventry MA/MAPD membership. The flyers listed below are available on the Aetna Medicare Marketing Studio in the Retain Your Business section. You can email them to your clients or hand them out at an upcoming meeting.
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•Fitness flyer (SilverSneakers®)
•BenefitsCheckUp® flyer
•In-home health assessment flyer
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•Resources For Living℠ flyer
•Flu shot reminder flyer
•Diabetes supplies flyer
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Encourage your clients to attend a member meeting
We're hosting Medicare Advantage (MA/MAPD) member meetings in select markets during AEP. If these events are occurring in your market, we hope you'll encourage your MA/MAPD clients to attend! At these events, members will learn what's new for 2018. And we'll be there to help answer questions.
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Want to save on Errors and Omission (E&O) premiums? Check out our E&O program for agencies and agents
Did you know Aetna and Coventry Medicare agents are eligible to receive a discounted rate on E&O coverage? Yep. There's a special program, administered by Gallagher MGA Insurance Services, that offers E&O coverage packages for agents and agencies. You can learn more or apply online.
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We’re here to help— Over the weekend too
Just contact the Aetna Medicare Broker Services Department at 1-866-714-9301 or brokersupport@aetna.com. Normal hours of operation are 8 a.m. to 8 p.m. ET. This weekend, we’re open on Saturday October 28, too, from 8 a.m. and 3 p.m. ET.
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Legal Statement | Privacy Information |Contact Us |Unsubscribe
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Prior to engaging in the sale of Aetna or Coventry Medicare products, producers must be ready to sell, which means certified, contracted, licensed in the applicable states, and appointed by Aetna in accordance with state law. As permitted in certain states, Aetna will order appointments after the first sale.
This communication is intended for use by brokers only and is not intended for distribution to Medicare beneficiaries. Any publication or distribution of this communication to unauthorized recipients without Aetna’s approval is prohibited.
We are located at Aetna, 2222 Ewing Road, Moon Township, PA 1510
©2017 Aetna Inc.
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