Need assistance looking up providers? Just give our provider lookup hotline a call!

Who can participate: YOU! We’re inviting all ready-to-sell agents to use this service.

What you need to do: You can call our Aetna Medicare provider lookup hotline at 1-844-375-2394. Again, this hotline is for brokers only, not members or prospects. Representatives are available 7 a.m. to 7 p.m. CST.

What happens during the phone call: An Aetna representative will verify that your client’s doctors are in the plan’s network. 

Please note that the representatives manning this line specialize in looking up providers. They’re not equipped to answer product, commission or other types of questions. Please contact your local Aetna Medicare sales team or the Aetna Medicare Broker Services Department with those types of questions.

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Prior to engaging in the sale of Aetna or Coventry Medicare products, producers must be ready to sell, which means certified, contracted, licensed in the applicable states, and appointed by Aetna in accordance with state law. As permitted in certain states, Aetna will order appointments after the first sale. 

This communication is intended for use by brokers only and is not intended for distribution to Medicare beneficiaries. Any publication or distribution of this communication to unauthorized recipients without Aetna’s approval is prohibited.

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